Jazmine J. Cobbs
Indianola,MS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Enrollment Specialist
Humana
Remote
08.2022 - 03.2024
- Reviews reports and makes adjustments, additions, and deletions based on enrollment rules
- Manages and reports daily inventory
- Review daily agent requests concerning member demographic, PCP information and enrollment status
- Communicated effectively via telephone, email and in person with prospective customers.
- Understood and thoroughly explained services provided to customers and potential customers.
- Updated, entered and reviewed customer data.
- Reviewed statistic enrollment data and prepared reports.
Intake Specialist
Evicore
08.2021 - 05.2022
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Collected, verified, recorded and processed client demographics, insurance payments and referral information.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
Claims Processor
Sutherland Global
Remote
05.2024 - Current
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Maintained strict confidentiality when dealing with sensitive information about patients'' medical histories or personal details.
- Tracked and reported on claims processing metrics to aid senior management in making informed decisions.
Account Services Representative
C Spire
09.2020 - 07.2021
- Provided technical support services, e.g., trouble shooting phone network and device issues, Performed basic account maintenance activities (e.g
- Payments, account adjustments, etc.), Responded to customer product or service inquiries by clarifying customer needs (products, billing, equipment, claims, reporting problem areas); selecting and explaining the best solution to customer inquiry after researching and locating appropriate information, Improved customer retention through programs and services provided to customer, Made recommendations regarding service features, accessories, upgrades and rate plans based on customer needs, Maintained working knowledge of company products, services and promotions, Documented all call information according to standard operating procedures.
Human Resources Assistant
Dollar General Warehouse
01.2020 - 07.2020
- Conducted 50-70 phone interviews with applicants daily, maintain data base for hiring statistics, daily administrative duties, providing support to other Human Resource Managers and Department Managers.
At Home Advisor Apple Technical Support Specialist
Kelly Connect Services
06.2019 - 10.2019
- Assist with Apple products technical support, Assist with troubleshooting devices, Assist in placing orders for new services, upgrades, and credit
Administrative Assistant/Financial Education Coordinator
MCFAC
10.2017 - 07.2019
- Assist with data collection and entering information collected in tracking software, Assist in website updates as needed, Assist in office duties and responsibilities as needed, Assist with accounting, Assist with setting up boot camp for financial education
Customer service representative
AT&T Call Center
06.2013 - 05.2015
- Provided technical support services, e.g., trouble shooting phone network and device issues, Performed basic account maintenance activities (e.g
- Payments, account adjustments, etc.), Responded to customer product or service inquiries by clarifying customer needs (products, billing, equipment, claims, reporting problem areas); selecting and explaining the best solution to customer inquiry after researching and locating appropriate information, Improved customer retention through programs and services provided to customer, Made recommendations regarding service features, accessories, upgrades and rate plans based on customer needs, Maintained working knowledge of company products, services and promotions, Documented all call information according to standard operating procedures.
Education
No Degree - Cosmetology
Paul Mitchell The School - Pleasant Hill
Pleasant Hill, CABachelor of Science - Psychology
Belhaven University
Jackson, MS05.2025
Associate of Arts - General Education
Mississippi Delta Community College
Moorhead, MS12.2010
High School Diploma -
Gentry High School
Indianola, MS05.2008
Skills
- Data Entry and Maintenance
- Upselling Products and Services
- Reminder Notices
- Interpretation and Translation Services
- Understanding Customer Needs
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Call Documentation
- Customer Account Management
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
Timeline
Claims Processor
Sutherland Global
05.2024 - Current
Enrollment Specialist
Humana
08.2022 - 03.2024
Intake Specialist
Evicore
08.2021 - 05.2022
Account Services Representative
C Spire
09.2020 - 07.2021
Human Resources Assistant
Dollar General Warehouse
01.2020 - 07.2020
At Home Advisor Apple Technical Support Specialist
Kelly Connect Services
06.2019 - 10.2019
Administrative Assistant/Financial Education Coordinator
MCFAC
10.2017 - 07.2019
Customer service representative
AT&T Call Center
06.2013 - 05.2015
No Degree - Cosmetology
Paul Mitchell The School - Pleasant Hill
Bachelor of Science - Psychology
Belhaven University
Associate of Arts - General Education
Mississippi Delta Community College
High School Diploma -
Gentry High School