Jazmin (Jax) Yankovitz
Surprise,AZ
Summary
Dynamic and detail-oriented professional with a proven track record at Red Lobster, excelling in customer service and food safety. Adept at enhancing guest experiences through effective communication and teamwork, while consistently increasing sales through suggestive selling. Recognized for maintaining cleanliness standards and efficiently managing high-pressure situations.
Overview
2
2
years of professional experience
Work History
Take-Out Specialist
Red Lobster
Surprise, AZ
08.2023 - Current
- Entered orders in electronic system, drove to customer addresses to deliver food and beverages in person and processed cash and card payments on location.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Washed hands regularly throughout shift to comply with safety and sanitation protocol.
- Contributed to team efficiency by assisting other staff members during peak hours when needed.
- Assisted in inventory management, keeping track of stock levels for packaging materials and condiments.
- Handled cash transactions accurately, maintaining organized records of daily sales and receipts.
- Kept take-out area well-stocked to facilitate speedy service.
- Determined appropriate individually-packaged condiment servings for inclusion in each order following standard menu specifications as well as specific customer requests.
- Supported overall restaurant operations by assisting in tasks such as cleaning, restocking, or serving customers when necessary.
- Maintained up-to-date knowledge of menu offerings, promotions, and allergen information to provide accurate information to customers during the ordering process.
Host/Busser
Red Lobster
Surprise, AZ
08.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Willow Canyon
Surprise, AZ10.2024
Skills
- Excellent customer service
- Patience and empathy
- Food safety
- Food preparation
- Cleanliness standards
- Payment processing
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Team collaboration
- Team leadership
- Decision-making
Timeline
Take-Out Specialist
Red Lobster
08.2023 - Current
Host/Busser
Red Lobster
08.2023 - Current
Willow Canyon