Jazmon Outlaw
Greenville,NC
Summary
Accomplished Clinic Manager with a proven track record at Massage Envy, enhancing operational efficiency and elevating patient care quality through effective records management and employee training. Demonstrated expertise in fostering a clean, safe work environment and driving staff development. Skilled in scheduling, with a knack for boosting customer satisfaction and repeat business.
Overview
5
5
years of professional experience
Work History
Clinic Manager
Massage Envy
02.2024 - Current
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Created and implemented policies to improve operational efficiency and patient care quality.
Assistant Manager
Massage Envy
07.2021 - Current
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
Front Desk Associate
Massage Envy
03.2019 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
Master of Science - Psychology
Southern New Hampshire University
Manchester, NH08.2024
Bachelor of Arts - Psychology
Southern New Hampshire University
Manchester03.2023
Skills
- Records Management
- Employee Training
- Scheduling
Timeline
Clinic Manager
Massage Envy
02.2024 - Current
Assistant Manager
Massage Envy
07.2021 - Current
Front Desk Associate
Massage Envy
03.2019 - Current
Master of Science - Psychology
Southern New Hampshire University
Bachelor of Arts - Psychology
Southern New Hampshire University