Jazmyn Brooks
Fort Myers,FL
Summary
Dynamic and detail-oriented professional with extensive experience in front desk operations at Massageluxe. Expert in appointment scheduling and patient registration, ensuring seamless service delivery. Recognized for exceptional telephone etiquette and problem-solving skills, consistently enhancing client satisfaction and operational efficiency. Committed to maintaining organized systems and fostering positive communication.
Overview
6
6
years of professional experience
Work History
Receptionist/Assistant Manager, Customer Service
Massageluxe
06.2022 - Current
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Assisted in maintaining a clean and organized reception area to enhance client experience.
- Coordinated communication between departments, facilitating information flow and operational efficiency.
- Developed and maintained filing systems, improving document retrieval speed and accuracy.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Medical Receptionist
Avance Care
02.2021 - 06.2022
- Managed patient scheduling and appointment confirmations using electronic health record systems.
- Coordinated communication between patients and healthcare providers to ensure seamless service delivery.
- Processed patient registrations and verified insurance information for accurate billing.
- Maintained organized patient files, ensuring confidentiality and compliance with HIPAA regulations.
- Handled incoming calls, directing inquiries to appropriate departments while maintaining professional demeanor.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
Host
Texas Roadhouse
03.2020 - 02.2021
- Greeted and seated guests, ensuring a warm and welcoming dining experience.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Collaborated with team members to maintain smooth front-of-house operations.
- Trained new hosts on customer service standards and procedures.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Riverdale High School
Fort Myers, FLSkills
- Appointment scheduling
- Medical terminology
- Telephone etiquette
- Front desk operations
- Patient scheduling
- Patient registration
- Insurance verification
Timeline
Receptionist/Assistant Manager, Customer Service
Massageluxe
06.2022 - Current
Medical Receptionist
Avance Care
02.2021 - 06.2022
Host
Texas Roadhouse
03.2020 - 02.2021
High School Diploma -
Riverdale High School