Jazmyn Johnson
Vernal,UT
Summary
Dynamic ESO Eligibility Specialist with a proven track record at the State of Utah, excelling in eligibility determination and compliance. Leveraged strong problem-solving abilities and effective communication skills to enhance client satisfaction and streamline processes, achieving a significant reduction in errors. Adept at navigating public assistance programs and maintaining meticulous records.
Overview
13
13
years of professional experience
Work History
ESO Eligibility Specialist
State of Utah
Vernal, UT
08.2016 - Current
- Assisted in determining eligibility for various programs and services.
- Reviewed applications and supporting documents for compliance with regulations.
- Utilized case management software to track client progress and outcomes.
- Communicated with clients to clarify information and resolve discrepancies.
- Conducted research on program requirements and policy updates.
- Maintained accurate records in accordance with confidentiality standards.
- Supported training initiatives by providing feedback on process improvements.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Resolved discrepancies with client applications to verify eligibility.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Increased efficiency in the review process by proactively identifying potential issues and developing actionable solutions.
DCFS Caseworker
State Of Utah
Vernal, UT
07.2012 - 08.2016
- Developed individualized service plans based on comprehensive case evaluations.
- Coordinated resources and referrals to enhance client support and access to services.
- Monitored progress of clients, adjusting plans as necessary to ensure effectiveness.
- Conducted regular follow-ups with clients to evaluate satisfaction and outcomes of services provided.
- Collaborated with multidisciplinary teams to address complex cases and improve service delivery.
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Ensured adherence to state regulations by maintaining timely documentation and meeting reporting deadlines.
- Created treatment or service plan meeting each client's individualized needs.
Support Staff
Copper Hills Youth Center
Slat Lake City Utah
07.2015 - 07.2016
- Streamlined daily operations by coordinating schedules and managing logistics for efficient support delivery.
- Assisted in training new staff members on company procedures and practices enabling their smooth integration into the workplace environment.
- Attended training sessions to stay updated on procedures and services.
Education
Bachelors in Social Psychology - Social Psychology
Park University
Hill AFBSkills
- Data entry
- Effective communication skills
- Telephone etiquette
- Microsoft office
- Documentation and reporting
- Interviewing
- Verbal communication
- Documentation and paperwork
- Policy interpretation
- Record keeping
- Medicaid
- Public assistance programs
- Eligibility procedures
- Eligibility determination
- Problem-solving
- Team building
- Critical thinking
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Multitasking
- Adaptability
- Detail orientation
Timeline
ESO Eligibility Specialist
State of Utah
08.2016 - Current
Support Staff
Copper Hills Youth Center
07.2015 - 07.2016
DCFS Caseworker
State Of Utah
07.2012 - 08.2016
Bachelors in Social Psychology - Social Psychology
Park University