Jazmyn Taylor
Richmond,VA
Summary
Detail-oriented program coordinator with 10+ years of experience supporting large-scale, multi-site operations, managing complex workflows, and strengthening relationships across diverse teams and stakeholders. Skilled in data reporting, evaluation, process improvement, compliance support, and coordinating initiatives across leadership teams. Proven ability to create structured systems, solve problems collaboratively, and support program impact with clear communication, accurate documentation, and strong organizational skills. Passionate about community-focused work and contributing to long-term strategic initiatives.
Overview
13
13
years of professional experience
Work History
Sales Manager
Ann Taylor, Inc.
08.2021 - Current
- Oversee daily operations, scheduling, payroll tasks, onboarding, and training for a team of 15+ associates.
- Implement coaching and development plans that increased sales performance by 10% year-over-year.
- Conduct interviews, lead hiring decisions, and align staff strengths with business needs.
- Coordinate in-store events, team meetings, and operational logistics to ensure seamless execution.
- Maintain excellent customer service standards and oversee conflict resolution with professionalism.
Senior Managed Care Specialist
Patient First
10.2014 - Current
- Coordinate complex, multi-step operational workflows across 85+ sites, ensuring accuracy, compliance, and timely documentation—mirroring grant process management and subgrantee coordination requirements.
- Serve as liaison between physicians, insurers, administrators, and external partners to resolve issues, support policy updates, and maintain consistent program operations.
- Lead significant process-improvement initiatives, including an automated workflow system that increased efficiency by ~20% and strengthened data accuracy and reporting.
- Collect, review, and analyze data trends to support leadership decisions regarding program performance, cultural assessments, retention, and workflow effectiveness.
- Develop training guides, onboarding materials, and standardized procedures used across multiple states to align staff with organizational goals and expectations.
- Maintain sensitive program data using multiple EHR and billing systems; ensure compliance with federal, state, and payer-specific regulations.
- Support communication strategies with clear documentation, structured templates, and guidance for frontline staff.
Patient Advocate
Patient First
06.2012 - 10.2014
- Strengthened communication between patients, medical facility staff, and administration through issue resolution and active listening.
- Designed a training presentation for the Director of Medical Services that was adopted across four states, improving consistency and onboarding for new staff.
- Identified operational gaps, documented needed improvements, and escalated issues to the appropriate departments for review and action.
- Educated patients on medical profiles, treatment plans, and billing questions with clarity and compassion.
- Assisted with financial documentation processes, ensuring accuracy and timely resolution of billing-related concerns.
Education
Master of Healthcare Administration - Healthcare Administration
Stratford University
Bachelor of Science - Business Marketing
Virginia State University
Skills
- ICD-10 & CPT Codes
- EHR Systems
- Workday
- BP Logix Process Director
- MS Teams
- Accuterm
- PAS
- RightFax
- Avaya Dashboard
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Adobe Acrobat
Affiliations
Urban League of Greater Richmond – Active Member
Timeline
Sales Manager
Ann Taylor, Inc.
08.2021 - Current
Senior Managed Care Specialist
Patient First
10.2014 - Current
Patient Advocate
Patient First
06.2012 - 10.2014
Master of Healthcare Administration - Healthcare Administration
Stratford University
Bachelor of Science - Business Marketing
Virginia State University
CORE COMPETENCIES
- Program Cycle Support
- Data Collection, Reporting & Evaluation
- Subgrantee & Stakeholder Coordination
- Compliance Tracking & Documentation
- Budget Monitoring & Invoice Review
- Process & Workflow Improvement
- Cross-Functional Collaboration
- Training, Onboarding & Communications
- Meeting & Event Logistics Support
- Problem-Solving & Conflict Resolution
- Customer Service & Relationship Building
- HIPAA & Confidentiality Standards