Jazmyn Wood
Sioux City,IA
Summary
Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction.
Overview
4
4
years of professional experience
Work History
Collections Agent
Premier Bankcard
11.2022 - Current
- Processed payments and applied them to customer balances.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Top earner company-wide for July 2023
Electronics Associate
Walmart
10.2022 - 11.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Guest Service Leader
Kwik Star
10.2021 - 10.2022
- Led team members in specific areas by delegating tasks, answering questions and resolving conflicts.
- Observed employee performance for compliance with policies and standard operating procedures.
- Traveled to various store locations to prepare and execute regular inventory counts and supply audits to monitor shrinkage.
Sales Associate
Aldi
02.2021 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Kwik Star
09.2019 - 02.2021
- Helped customers find specific products, answered questions and offered product advice.
- Developed trusting relationships with customers by making personal connections.
- Answered product questions with up-to-date knowledge of sales and promotions.
Education
Pocahontas Area Middle/ High School
Pocahontas, IA05.2018
Skills
- Debt management
- Time management
- New hire training
- Bookkeeping
- Inventory specialist
- Policy and procedure adherence
Timeline
Collections Agent
Premier Bankcard
11.2022 - Current
Electronics Associate
Walmart
10.2022 - 11.2022
Guest Service Leader
Kwik Star
10.2021 - 10.2022
Sales Associate
Aldi
02.2021 - 09.2021
Sales Associate
Kwik Star
09.2019 - 02.2021
Pocahontas Area Middle/ High School