Jazmyne Banks
Florissant,MO
Summary
Energetic, results-oriented self starter with 5 years of experience in accounting, scheduling, sales, and customer service. Skilled in cross training employees. Proficient in organization, written and oral communication, listening, and interpersonal relationship skills. Familiar with Microsoft Excel, Word, and PowerPoint. Productive Package Handler experienced in transporting materials in warehouse settings. Recognized for accuracy in documentation and shipping coordination. Hardworking employee with multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Package Sorter
Amazon
Saint Louis, Missouri
11.2023 - 01.2024
- Unloaded incoming shipments from conveyor belts.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Ensured correct address labels were affixed to parcels.
- Repackaged damaged goods when required prior to shipping out again.
- Reported safety or workflow concerns to leadership for further investigation.
- Utilized hand-held scanning devices to track package movements.
- Collaborated with other team members while working towards common goals and objectives.
- Assisted with loading trucks when necessary before departure time deadlines.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Maintained a clean and safe work environment at all times.
- Rearranged items on shelves and racks in order to maximize space efficiency.
- Loaded packages onto pallets for shipment.
- Sorted incoming shipments and separated packages by size, type and destination within warehouse.
- Inspected packages for signs of damage or tampering.
- Assisted in loading delivery trucks with prepared packages.
Amazon Delivery Driver
Amazon
Saint Louis, Missouri
02.2023 - 09.2023
- Independently deliver packages
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Transported and safely delivered items to prevent damage or loss.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Package Sorter
UniGroup
Fenton
10.2021 - 01.2023
- Making outbound calls, Taking inbound calls, Keeping customers calm throughout their moving process
- Strengthened customer retention by offering discount options.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
Member Service Manager
Sam's Club
St. Louis
10.2016 - 10.2021
- Assist management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback
- Provide direction and guidance to associates on member service approaches and techniques
- Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners
- Complete accounting records, files, transactions, and other required documentation
- Oversee assigned area of responsibility by handling claims and returns; zoning the area; arranging and organizing merchandise; and identifying shrink and damages
- Lead and participate in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
Cashier
McDonald's
Warrensburg
09.2015 - 05.2016
- Greet customers with a smile and providing excellent customer service
- Taking accurate orders
- Restaurant cleanliness
- Excel in a face-paced environment
- Prepared and serve food
- Trained new crew members.
Nurse Aide
Cooperative Homecare
St. Louis
06.2015 - 08.2015
- Assisted residences of elderly, mentally disabled, chronically ill, or physically challenged clients with daily living activities such as: light cleaning, cooking, running errands, and doing laundry, as well as assisting clients with bathing, showering, and grooming
- Knowledgeable of practices and procedures as well as laws, regulations, and guidelines governing functions in the post acute care facility.
Education
BS in Psychology -
Southern Illinois University of Edwardsville
05.2018
BS in Nursing -
University of Central Missouri
07.2016
High school or equivalent -
Ritenour High School
12.2012
Skills
- Call Center
- Retail Sales
- Workplace Safety
- Mail Sorting
- Mail Delivery
- Equipment Monitoring
- Truck Loading
- Communication
- Analytical and Critical Thinking
- Team Building
- Warehouse experience
- Cash register
- Heavy lifting
- Customer service
- Sales
- Cooking
- Time management
- Accounting
Assessments
Customer focus & orientation, Proficient, 08/01/21, Responding to customer situations with sensitivity
Personal Information
Title: Leader
Accomplishments
- 5 year certificate for longevity in work place
Timeline
Package Sorter
Amazon
11.2023 - 01.2024
Amazon Delivery Driver
Amazon
02.2023 - 09.2023
Package Sorter
UniGroup
10.2021 - 01.2023
Member Service Manager
Sam's Club
10.2016 - 10.2021
Cashier
McDonald's
09.2015 - 05.2016
Nurse Aide
Cooperative Homecare
06.2015 - 08.2015
BS in Psychology -
Southern Illinois University of Edwardsville
BS in Nursing -
University of Central Missouri
High school or equivalent -
Ritenour High School