Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jazmyne Leno

Henderson

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Personal Banker

Wells Fargo
01.2019 - Current
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Backed up teller team by handling needs of new and existing customers at main counter.
  • Maintained customer records and updated account information.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Cultivated strong customer relationships by providing tailored advice and services.

Teller

Wells Fargo
08.2018 - 01.2019
  • Educated customers on use of banking website and mobile apps.
  • Processed customer transactions promptly, minimizing wait times.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Referred customers to other banking departments for specialized services.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Maintained friendly and professional customer interactions.

Teller

Bank of the West
01.2017 - 04.2018
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Cross-sold credit cards, loans and other bank products.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Trained new hires on customer service policies and procedures.
  • Educated customers on use of banking website and mobile apps.

Cashier, Cook/Shift Leader

Carls Jr, 3 BrothersTravel
10.2013 - 07.2016
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Maintained food safety and sanitation standards.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.

Education

GED -

Clark County Adult Education
Las Vegas, NV

Skills

  • Employee engagement

  • Banking operations support

  • Fraud risk management

  • Relationship management

  • Effective communication skills

  • Results-driven

  • Conflict resolution skills

Certification

  • CNP - Certified Notary Public

Timeline

Personal Banker

Wells Fargo
01.2019 - Current

Teller

Wells Fargo
08.2018 - 01.2019

Teller

Bank of the West
01.2017 - 04.2018

Cashier, Cook/Shift Leader

Carls Jr, 3 BrothersTravel
10.2013 - 07.2016

GED -

Clark County Adult Education

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Jazmyne Leno