Jazz Thomas
Plainfield,IL
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Village Green Dental Center
01.2023 - Current
- Schedule appointments, Answer telephone calls, Respond to customer emails, texts, Verify Insurance, Check insurance payments, Ensure that customers are fully satisfied with their services
Department Manager/Customer Service
McDonald's
01.2018 - 01.2023
- Lead a team in ensuring all policies and procedures are followed closely, Ensure that customers were fully satisfied with their restaurant experience, Ensure food quality and service standards are consistently met, Ensure appropriate food handling procedures are followed when making food, stocking, storing, wrapping, labeling, dating, rotating, and checking temperature of products, Train and coach crew to work at their greatest potential, Set goals and delegate tasks to team members, follow up and report results back to both the crew and Management, Answer phone calls to resolve customer issues and takes messages to report to upper management, Create manager and crew schedules weekly through E-restaurant program, Balanced each employees’ schedules and request, Conduct interviews with applicants, Registered new hires for Orientation, Assisted in conducting new hire orientation, Ensured all new hires are trained and verified for work
Stock Associate
Target
01.2016 - 01.2018
- Responsible for unloading, moving, and stocking freight with efficiency and accuracy, Delivered an exceptional guest experience by engaging the guest and prioritizing the guest's needs over tasks, Drove sales by quickly and accurately placing items on store shelves, Followed all safety guidelines, operating procedures, product freshness and quality standards
Education
Coursework in Applied Science -
Joliet Junior College
Joliet, IL07.2020
Some College (No Degree) -
Plainfield Central High School
Plainfield, ILSkills
- Ability to learn new concepts and skills quickly
- Excellent documentation, communication, and organization skills
- Ability to quickly establish and maintain excellent rapport with customers and team members
- Calendar Management
- Appointment Scheduling
- Office Administration
Timeline
Administrative Assistant
Village Green Dental Center
01.2023 - Current
Department Manager/Customer Service
McDonald's
01.2018 - 01.2023
Stock Associate
Target
01.2016 - 01.2018
Coursework in Applied Science -
Joliet Junior College
Some College (No Degree) -
Plainfield Central High School
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