Jazz'e Robinson
DeSoto,TX
Summary
Claims Adjuster with deep experience in confidential litigation claims, human resources, and outpatient services. Very well positioned to innovate, take on and delegate daily tasks, and settling organizational claims. Excellent abilities to decipher fraudulent activities, analyze data, confer with legal counsel and communicate with different brokers to gain details for processing claims. Proactive in meeting company issues head-on with creative and innovative approach. Knowledgeable about changing industry and employment market demands. Expertise includes benefits administration, compensation structuring and recruitment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Claim Specialist
Aston Carter
05.2023 - 11.2023
- Responsible for handling Commercial Auto and General Liability Claims
- Duties include negotiating claims settlements, validating claims to prevent fraud, developing claim review plans, and completing liability investigations
- Conducted claims investigations by obtaining written statements, preparing reports, researching public records and conducting personal interviews
- Evaluated coverage, liability and damages and investigated suspicious claims.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
Auto Claims Specialist
Liberty Mutual / Safeco
03.2022 - 02.2023
- Responsible for processing insurance claims, reviewing insurance coverage, and analyzing claims cases
- Duties include negotiating claims settlements, validating claims to prevent fraud, developing claim review plans, and completing liability investigations
- Extensive knowledge of insurance processes to handle various cases, following legal policies and regulatory procedures
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Identified new business requirements through analyzing market data, customer requirements, competitive offerings and overall industry direction.
- Reported potential conflicts or issues to maximize sales and reduce shrink.
Bodily Injury Claims Adjuster
State Farm
05.2020 - 03.2022
- Responsible for consistently providing great customer service while handling insurance claims
- Working alongside Claim Specialists to handle both injury and property damage claims
- Conducted claims investigations by obtaining written statements, preparing reports, researching public records and conducting personal interviews
- Evaluated coverage, liability and damages and investigated suspicious claims
- Prepared and presented complex cases to management, in-house legal team and Claims Committee
- Monitored expenses of pending claims to comply with company expenditure guidelines and budgets
- Documented and tracked claims approval process and communicated status monthly with claimants, attorneys and in-house personnel.
- Mastered standard operating procedures through hands-on application to daily testing and analysis.
Express Claims Adjuster
State Farm
09.2018 - 05.2020
- Responsible for consistently providing great customer service while handling insurance claims
- Worked alongside Property Complex Claims Specialists to handle property damage claims
- Managed over 50 customer calls per day
- Led projects and analyzed data to identify opportunities for improvement
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims
- Reconciled data in direct collection system with accounting system to address discrepancies
- Prepared summaries of damage, payments and policy coverage.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Responded to employee inquiries regarding benefits and other HR topics.
- Spearheaded shared governance and collaboration on employee relations, HR administration, collective bargaining agreements and related HR topics.
Education
Bachelor of Science - Health: Community Health
Prairie View A & M University
Prairie View, TX08.2016
Skills
- Internal Communications
- Negotiation
- Coverage Determination
- Appeals Support
- Documentation Review
- Microsoft Office
- Organizational Culture
- Strategic Planning
- Employment Law Compliance
- Compensation Structuring
- Personnel Management
- Talent Management
Certification
- Connecticut
- Delaware
- Florida
- Kentucky
- Louisiana
- North Carolina
- New Hampshire
- New Mexico
- Oklahoma
- Rhode Island
- South Carolina
- Texas
- Vermont
- Wyoming
Timeline
Claim Specialist
Aston Carter
05.2023 - 11.2023
Auto Claims Specialist
Liberty Mutual / Safeco
03.2022 - 02.2023
Bodily Injury Claims Adjuster
State Farm
05.2020 - 03.2022
Express Claims Adjuster
State Farm
09.2018 - 05.2020
Bachelor of Science - Health: Community Health
Prairie View A & M University
- Connecticut
- Delaware
- Florida
- Kentucky
- Louisiana
- North Carolina
- New Hampshire
- New Mexico
- Oklahoma
- Rhode Island
- South Carolina
- Texas
- Vermont
- Wyoming
Similar Profiles
Barbara ChalizBarbara Chaliz
Bilingual Administrator at Aston Carter (part of Alleges Group)Bilingual Administrator at Aston Carter (part of Alleges Group)
Keiara CastroKeiara Castro
Customer Service Representative- Contract at TEKsystems (Formerly known as Aston Carter)Customer Service Representative- Contract at TEKsystems (Formerly known as Aston Carter)
Jennifer ChareunrathJennifer Chareunrath
Customer Service Representative at Aston Carter/ Automation, Inc.Customer Service Representative at Aston Carter/ Automation, Inc.