Jazzei Mae Calilung

USA PHAM OPTOMETRY

09.2023 - 07.2024

Verified insurance coverage and processed claims utilizing basic medical coding and billing procedures.
Maintained accurate patient billing accounts through consistent charge posting and billing practices.
Efficiently processed payments in cash, check, and other forms by collecting co-payments and other charges for eye exams, glasses, contact lenses, and other services provided by the clinic.
Accurately entered patients' medical history, data, and information.
Resolved patients' complaints to maintain satisfaction with staff and medical services.
Oversaw the work of front desk staff.
Set up the front desk area, Topcon KR-8000 and Topcon CT-80 machines used by the front desk employee and doctor daily, including preparing and pulling files.
Trained new employees on tasks and responsibilities for the position.
Professionally answered phone calls and assisted in scheduling appointments for new or returning patients.
Trained new employees to enter patient information efficiently, and data, train patients how to use contact lenses, sell glasses, and use the programs we utilize.
Aided patients in choosing the right frames and lenses to suit their needs and preferences.
Dispensed contact lenses to patients and trained them how to clean, store, put them on, and take them off.