Jazzie Freeland
Beavercreek,OH
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Clerk
BMV
04.2023 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
Home Supervisor
Toward Independence
02.2020 - 03.2022
- Enhanced resident satisfaction by implementing personalized care plans and coordinating daily activities.
- Established a positive culture within the home by modeling professionalism, compassion, and respect at all times.
- Facilitated smooth transitions for new residents by providing thorough orientations and ongoing support.
- Resolved conflicts among residents and staff members through effective mediation techniques.
- Improved staff efficiency through regular training sessions and performance evaluations.
- Managed household budgets, ensuring funds were allocated effectively for various expenses.
- Collaborated with healthcare professionals to provide comprehensive support for residents with complex needs.
- Maintained a clean and safe living environment by enforcing health and safety standards.
- Coordinated transportation services for medical appointments or outings, ensuring timely arrivals and departures.
- Increased overall resident well-being through close monitoring of physical health concerns and emotional needs.
- Oversaw medication management protocols, reducing instances of errors or missed doses significantly.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided transportation and appointments management.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Case Worker
Towards Independence
05.2016 - 07.2018
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Documented client progress and activities in accordance with agency policies and procedures.
DSP
Toward Independence
11.2013 - 05.2016
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recorded status and duties completed in logbooks for management.
Education
STNA -
Ohio Medical Career College
Dayton, Oh2014
High School Diploma -
Beavercreek High School
Beavercreek, OH2011
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Filing systems
- Administrative tasks
- Prioritization
- Relationship building
- File maintenance
- Document management
- Basic accounting
- Mail handling
- Schedule and calendar management
- Correspondence writing
- Bookkeeping
- Peer relationships
- Scanning and copying
- Verbal and writing communication
- Multitasking Abilities
- Time management
- Customer communication
- Problem-solving
- Flexible and adaptable
- Organizational skills
- Customer service
- Teamwork and collaboration
- Creative thinking
- Scheduling
- Staff supervision
- Office supply management
Timeline
Clerk
BMV
04.2023 - Current
Home Supervisor
Toward Independence
02.2020 - 03.2022
Case Worker
Towards Independence
05.2016 - 07.2018
DSP
Toward Independence
11.2013 - 05.2016
STNA -
Ohio Medical Career College
High School Diploma -
Beavercreek High School