Zharia Lanae Payne
Mableton,Georgia
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Online Personal Shopper
Walmart
09.2021 - Current
- Responded to customer requests for products, services, and company information.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
PT Assistant Manager
Locker Room by Lids
12.2018 - 04.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Parking Lot Attendant
LAZ Parking
01.2018 - 01.2021
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Assisted with vehicle flow management, ensuring smooth entry and exit of vehicles in the parking lot.
- Coordinated with other attendants to efficiently manage multiple entrances and exits simultaneously during peak hours.
Education
Associate of Applied Business - Business Management
Chattahoochee Technical College
Marietta, GA05-2026
High School Diploma -
South Cobb High School
Austell, Georgia05-2018
Skills
- Customer service expertise
- Patience and empathy
- Time management
- Team leadership
- Verbal and written communication
- Conflict resolution
- Active listening
- Microsoft Excel
Timeline
Online Personal Shopper
Walmart
09.2021 - Current
PT Assistant Manager
Locker Room by Lids
12.2018 - 04.2021
Parking Lot Attendant
LAZ Parking
01.2018 - 01.2021
Associate of Applied Business - Business Management
Chattahoochee Technical College
High School Diploma -
South Cobb High School
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