Jazzmine Dews
Thomasville,NC
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Wawa. Proven ability to train new hires and manage inventory effectively, resulting in improved sales and customer satisfaction. A team player with strong time management and problem-solving abilities, committed to maintaining high standards in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Barista, Deli Associate
Wawa
05.2021 - 06.2024
- Prepared and served high-quality beverages, ensuring consistency in taste and presentation.
- Operated espresso machines and grinders efficiently to meet customer demand.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Assisted in training new baristas on beverage preparation techniques and customer service protocols.
- Engaged with customers to provide excellent service, resulting in repeat business opportunities.
- Managed inventory levels of coffee supplies, minimizing waste through effective stock rotation practices.
- Implemented feedback from customers to enhance product offerings and service quality.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Cashier, Personal Shopper, Stocker
Walmart
11.2017 - 02.2021
- Processed customer transactions accurately and efficiently, ensuring smooth service flow.
- Assisted in maintaining cleanliness and organization of work area to enhance customer experience.
- Collaborated with team members to meet daily operational goals and improve service delivery.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Supported inventory management by monitoring stock levels and restocking supplies as needed.
- Operated point-of-sale systems proficiently, minimizing transaction errors during peak hours.
- Participated in training new staff on cash handling procedures and customer service standards.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier, Drive Thru
McDonald's
05.2016 - 09.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of dining area to enhance customer experience.
- Assisted customers with menu selections and provided accurate food information.
- Collaborated with team members to ensure timely service during peak hours.
- Handled cash and balanced cash registers at the end of each shift.
- Adapted quickly to changing priorities in a fast-paced environment.
- Resolved customer complaints professionally to ensure satisfaction and loyalty.
Education
High School Diploma -
Union High School
Garland, NC01.2018
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Team leadership
- Exceptional customer service
- Menu memorization
- New hire training
Timeline
Barista, Deli Associate
Wawa
05.2021 - 06.2024
Cashier, Personal Shopper, Stocker
Walmart
11.2017 - 02.2021
Cashier, Drive Thru
McDonald's
05.2016 - 09.2017
High School Diploma -
Union High School