Anna Mann
Hendersonville,NC
Summary
Resourceful and dependable candidate with exceptional problem-solving and communication skills. Eager to gain experience in electrical field with unwavering work ethic.
Overview
3
3
years of professional experience
Work History
Server
131 Main Restaurant
08.2023 - Current
- Enhanced customer satisfaction by creating an extraordinary and professional dining experience for guests.
- Contributed to team service and maintained standards of service to create an efficient dining experience for guests.
- Assisted in training new hires, providing guidance in steps of service and the brand.
- Check-waited as a team leader to help team during shifts and efficiently close the restaurant.
Pool Manager
Pine Valley Country Club
04.2021 - 08.2023
- Interviewed and hired qualified lifeguards, lifeguard supervisors, and pool attendants to create a well-organized facility.
- Managed staff schedules for optimal coverage during peak hours to create efficient operations
- Implemented new monthly lifeguard in-service training program to maintain skills knowledge and facility protocols for lifeguard staff and reduce risk of life-threatening emergencies.
- Implemented new lifeguard instructed private swim-lesson program to promote community engagement and create positive guest experiences.
- Increased customer satisfaction with timely resolution of issues and proactive communication.
Lifeguard, Swim Instructor, Lifeguard Instructor
UNC Wilmington
09.2021 - 05.2023
- Ensured swimmer safety by vigilantly monitoring pool areas and enforcing rules.
- Performed facility maintenance through daily cleaning and inspection of equipment.
- Facilitated and lead lifeguard in-services to maintain lifeguard skill knowledge and facility protocol knowledge to reduce risk of accidents or emergencies.
- Instructed swim lessons and water safety for private lessons and group lessons through Red Cross swim lesson program.
Education
Bachelor of Science - Exercise Science
UNC Wilmington
Wilmington, NC05.2023
Associate of Science -
Rowan Cabarrus Community College
Concord, NC05.2020
Skills
- Strong Work Ethic
- Problem-solving aptitude
- Professionalism
- Adaptability and Flexibility
- Organizational Skills
- Interpersonal Skills
Timeline
Server
131 Main Restaurant
08.2023 - Current
Lifeguard, Swim Instructor, Lifeguard Instructor
UNC Wilmington
09.2021 - 05.2023
Pool Manager
Pine Valley Country Club
04.2021 - 08.2023
Bachelor of Science - Exercise Science
UNC Wilmington
Associate of Science -
Rowan Cabarrus Community College
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