Ronny Quimi Plascencio
The Bronx,NY
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.
Overview
4
4
years of professional experience
Work History
Retail Sales Consultant
AT&T INC.
08.2021 - Current
- Assists customers with the purchase of Company products and services, features, accessories and bill payments
- Answers inbound calls and assists sales representatives
- Processes paperwork and performs other duties as assigned by management
- May sell all products and services offered by the Company
- Responsible for ordering, shipping, receiving, organizing, and merchandising inventory
- Perform monthly inventory audits and reconcile discrepancies.
Cashier
The Home Depot
04.2020 - 08.2021
- Process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area
- Proactively seek product/project knowledge to provide customers with information and identify selling opportunities
- Follow all policies and procedures to ensure that shrink is minimized.
Education
GED -
Hostos Community College of The City University of New York
The Bronx, NY01-2024
Skills
- Problem Solving
- Leadership and Teamwork
- Creativity
- Critical thinking and problem solving
- Computer Skills
- Ability to Multitask
- Ability to Work Under Pressure
- Customer Service
- Ability to Work in a Team
- Communication Skills
- Fast Learner
- Highly Motivated
Languages
- English
- Spanish
References
- Eimi Calderon, AT&T INC., ec212@att.com, (646) 597-0054
- Stephanie Rodriguez, AT&T INC., jb487x@att.com, (646) 894-8839
Timeline
Retail Sales Consultant
AT&T INC.
08.2021 - Current
Cashier
The Home Depot
04.2020 - 08.2021
GED -
Hostos Community College of The City University of New York
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