JC Guzman
Computer Technician
San Leandro,CA
Summary
Self-motivated Computer Technician with background in email account and connectivity set up for large organizations. Determined employee with over 13 years of system upgrade and network component installation experience. Highly knowledgeable in demonstrating software features to employees.
Overview
11
11
years of professional experience
Work History
Computer Technician
Hayward Unified School District
Hayward , CA
04.2021 - Current
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Linked computers to network and peripheral equipment, including printers and scanners.
- Backed up company data on regular basis, successfully recovering critical information after malware attacks.
- Configured hardware, devices and software to set up work stations for employees.
- Supported training departments and schools by accurately fixing hardware and software issues affecting computers and language labs.
Enterprise Account Manager
Comcast Business
San Jose, CA
01.2020 - 04.2021
- Asked appropriate questions to identify prospects' needs and pinpoint solutions for best fit.
- Marketed and sold solutions and services to stakeholders across multiple levels of organization.
- Worked with service and project management departments to provide total support to clients.
- Developed creative solutions to meet individual client needs.
- Demonstrated products, responded to questions, redirected concerns and overcame objections to close sales.
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
Sales Representative/ Kitchen Hood Technician
TLC Cleaning
Bay Area, CA
10.2017 - 01.2021
- Acquire and maintain commercial restaurant accounts.
- Negotiate bids on restaurant kitchen hoods for monthly cleaning.
- B2B door sales acquiring new accounts to add to existing portfolio.
- Manage monthly schedule for service appointments.
- Assist contractors in cleaning restaurant hoods.
- Collect and manage account payments.
Route Sales Driver
Fieldwork Brewing
Berkeley, CA
06.2018 - 04.2019
- Establish and maintain effective customer relationships to initiate and maximize sales in retail restaurants.
- Acquire and maintain restaurant accounts.
- Manage weekly route schedule.
- Utilize logistics order managing tools/peripherals.
Xfinity Sales Professional
Comcast Cable
San Francisco, CA
07.2013 - 01.2017
- Build and maintain relationships with realtors, property managers and local community centers.
- Generate new sales and leads by penetrating assigned turf.
- D2D sales presenting Comcast services to potential and existing customers.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
IT Specialist
Acme Anything INC/Found On Piedmont
Oakland, CA
09.2013 - 09.2015
- Configured hardware, devices and software to set up work stations for employees.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Education
AA - Liberal Arts
Chabot College
Diploma - undefined
Arroyo High School
Comptia A+ Courses -
Stride Center
Skills
Help desk support
Desktop and laptop installations
Technical Support
Email account set up
Security best practices
Technical Analysis
Network component installations
Timeline
Computer Technician
Hayward Unified School District
04.2021 - Current
Enterprise Account Manager
Comcast Business
01.2020 - 04.2021
Route Sales Driver
Fieldwork Brewing
06.2018 - 04.2019
Sales Representative/ Kitchen Hood Technician
TLC Cleaning
10.2017 - 01.2021
IT Specialist
Acme Anything INC/Found On Piedmont
09.2013 - 09.2015
Xfinity Sales Professional
Comcast Cable
07.2013 - 01.2017
Comptia A+ Courses -
Stride Center
Diploma - undefined
Arroyo High School
AA - Liberal Arts
Chabot College