J. Christopher Crank
Newport News,VA
Summary
Dynamic Sales Manager with a proven track record at JSC Insurance, enhancing sales revenue through strategic planning and relationship building. Expert in staff management and client relationship management, leading teams to exceed goals with motivational skills. Achieved significant client satisfaction and loyalty by prioritizing excellent service and communication.
Overview
24
24
years of professional experience
Work History
Sales Manager
JSC Insurance
04.1999 - 12.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Sales Associate
Major Video Concepts
12.1996 - 04.1999
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Store Manager
Movie Time Video
08.1993 - 12.1996
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Bachelor of Arts - History
Randolph-Macon College
Ashland, VASkills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Verbal and written communication
- Client relationship management
Timeline
Sales Manager
JSC Insurance
04.1999 - 12.2017
Sales Associate
Major Video Concepts
12.1996 - 04.1999
Store Manager
Movie Time Video
08.1993 - 12.1996
Bachelor of Arts - History
Randolph-Macon College
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