Justin Coleman
Fort Wayne,IN
Summary
Experienced IT Architect and Director:
With over a decade of progressive experience, specializing in leading technology solutions and strategic initiatives that drive significant enhancements in enterprise operations. Skilled in directing cross-functional teams and managing large-scale projects that integrate technical innovation with business goals. Responsible for comprehensive oversight of operations across North America, focusing on optimizing processes and deploying advanced technology platforms to enhance efficiency, reduce costs, and improve service delivery. Known for a pragmatic approach to solving complex challenges and a proactive stance on aligning technology with business objectives, the tenure in this directorial role is marked by robust business growth and continuous operational improvement.
Overview
24
24
years of professional experience
Work History
Director of Special Projects
SeaChange International
12.2023 - Current
- In this leadership role, numerous strategic initiatives are directed to streamline project delivery and enhance operational efficiencies across various functional areas. Approach combines technological innovation with keen business insights to optimize project outcomes and drive substantial growth.
Director - North America - Operations & Delivery
SeaChange International
04.2023 - 12.2023
- Oversight is maintained over entire operations and service delivery landscape across North America, focusing on optimizing processes and integrating robust technology solutions to enhance customer satisfaction and operational agility. Leadership in this role has been instrumental in reshaping operational strategies to achieve peak performance and customer service excellence.
Manager – NAM-II Operations & Delivery
SeaChange International
02.2022 - 04.2023
- Managed team dedicated to refining delivery processes and enhancing operational efficiencies across North America. Strategic oversight and implementation of cost-effective solutions have significantly improved operational throughput and service quality while fostering a culture of continuous improvement
Principal Customer Engineer
SeaChange International
03.2021 - 02.2022
- Led key customer engagements to provide expert technical solutions and guidance, enhancing their operational frameworks and technological infrastructures. Renowned for crafting customized, innovative solutions that align with strategic business goals and significantly boost client operational capabilities.
Senior Customer Support Engineer
SeaChange International
05.2019 - 03.2021
- Provided expert-level technical support and devised engineering solutions to resolve complex customer issues, ensuring high levels of customer satisfaction and support continuity. Role was pivotal in developing advanced support strategies that enhanced overall customer service framework and operational efficiency.
IT Architect
Frontier Communications
01.2015 - 01.2019
- Directed team of in-house technical staff and contractors, designing and implementing comprehensive IT solutions that aligned with strategic business objectives. Leadership was crucial in managing complex projects, from conceptualization to deployment, significantly enhancing system capabilities and operational efficiency.
Senior Network Engineer/Operations Team Lead
Frontier Communications/TEKsystems
01.2010 - 01.2015
- Led operations and engineering teams, delivering high-impact solutions across multiple platforms, including FiOS and video operations. Strategic vision and technical acumen were instrumental in navigating complexities of system integration and security, achieving outstanding track record of system reliability and user satisfaction
Systems Administrator
ITT Aerospace
01.2008 - 01.2009
- "Provided critical IT support and system analysis, ensuring optimal configuration and performance across various platforms. Role was pivotal in enhancing system reliability and efficiency, directly contributing to improved operational outcomes and mission success."
Systems Administrator
Technology Specialists
01.2000 - 01.2009
- Oversaw and maintained robust IT infrastructure, ensuring seamless operations and security. Expertise facilitated smooth integration of cutting-edge technologies and systems, significantly reducing downtime and enhancing overall system performance.
Skills
- Operations Leadership
- Technical Troubleshooting
- Infrastructure Design & Implementation
- Project Management
- Service Level Agreements
- Process Optimization
- Financial Accountability
- Team Building & Mentorship
Timeline
Director of Special Projects
SeaChange International
12.2023 - Current
Director - North America - Operations & Delivery
SeaChange International
04.2023 - 12.2023
Manager – NAM-II Operations & Delivery
SeaChange International
02.2022 - 04.2023
Principal Customer Engineer
SeaChange International
03.2021 - 02.2022
Senior Customer Support Engineer
SeaChange International
05.2019 - 03.2021
IT Architect
Frontier Communications
01.2015 - 01.2019
Senior Network Engineer/Operations Team Lead
Frontier Communications/TEKsystems
01.2010 - 01.2015
Systems Administrator
ITT Aerospace
01.2008 - 01.2009
Systems Administrator
Technology Specialists
01.2000 - 01.2009
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