JD Doemling
Havertown,PA
Summary
Developing and maintaining relationships between 200+ clients in an industry that I was unfamiliar with over a year ago never felt like a challenge for me. I felt that I hit the ground running with the first conversation I had. This is part of what makes me believe I can listen, learn and grow to complete any task that's given to me.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Services Manager
365 Health Services
Bala Cynwyd, PA
05.2023 - Current
- Responsible for managing, staffing, and maintaining relationships for over 200 clients.
- Organized and performed different events to gain new consumers within our territory.
- Scheduled and attended meetings with clients and potential clients.
- Consistently met or exceeded sales targets through different relationships between consumers, insurance companies and rehab facilities.
- Recruited, interviewed and guided caregivers through the application process.
- Proved successful working within tight deadlines and a fast-paced environment.
INTERNSHIP
Bryce Jordan Center
01.2022 - 05.2022
- Sorted and organized files, spreadsheets and reports
- Analyzed problems, identified solutions and made decisions
- Interacted with customers by phone, email or in-person to provide information
- Completed research, compiled data, updated spreadsheets and produced timely reports
- Was in a manager position, required to direct employees on what they need to be doing
GOLF COURSE ATTENDANT
McCall Golf & Country Club
05.2021 - 08.2021
- Kept golf course equipment stored properly and reported maintenance needs
- Checked driving range and grounds daily to identify and manage maintenance needs
- Handled clerical and cashier work inside clubhouse to assist players
- Worked with the Head Pro, Superintendent and GM and was flexible with whatever needed to be done
- Responded to members and there certain requests
FOOD SERVICE WORKER
Penn State University
08.2020 - 05.2021
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Greeted customers at counter to fulfill requests and answer questions
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
GOLF COURSE GROUNDSKEEPER
Springhaven Country Club
05.2020 - 08.2020
- Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning
- Completed preventive maintenance on equipment such as lawnmowers, fountains and sprinkler systems to save money and prevent costly repairs
- Maintained routine landscaping schedules to boost lawn health
- Repaired ground structures regularly, sticking to schedules and meeting facility needs.
GOLF PRO SHOP ASSISTANT
McCall Golf & Country Club
05.2017 - 08.2018
- Investigated and promptly resolved customer complaints and escalated unresolved issues to supervisor
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals
- Maintained clean, orderly and inviting golf shop and assisted with merchandising and advertising
- Adhered to company, club and department standards of operations, policies and procedures and contributed ideas for improvement.
Education
Bachelor of Arts - Hospitality Administration And Management
Pennsylvania State University
University Park, PA05.2023
Skills
- Microsoft Office/Computer Skills
- Onboarding and Orientation
- Telephone Etiquette
- Creative and Resourceful
- Interpersonal Relations
Certification
ServSafe Food Manager Certification
Timeline
Client Services Manager
365 Health Services
05.2023 - Current
INTERNSHIP
Bryce Jordan Center
01.2022 - 05.2022
GOLF COURSE ATTENDANT
McCall Golf & Country Club
05.2021 - 08.2021
FOOD SERVICE WORKER
Penn State University
08.2020 - 05.2021
GOLF COURSE GROUNDSKEEPER
Springhaven Country Club
05.2020 - 08.2020
GOLF PRO SHOP ASSISTANT
McCall Golf & Country Club
05.2017 - 08.2018
Bachelor of Arts - Hospitality Administration And Management
Pennsylvania State University