Hi, I’m
J. D. Suarez
West Palm Beach,FL
Summary
Results-focused Supervisor creates a successful work environment by letting the team understand and get behind the primary purpose. Successful at engaging with staff by discussing performance, maintaining accountability, and acknowledging excellent performance. Driven to maintain service standards by supporting and giving the team all the necessary tools to be successful.
Overview
11
years of professional experience
1
Certification
Work History
La Bamba North Palm Beach, FL
Server
Job overview
- Cultivated warm relationships with regular customers; Managed over 55 customers per shift.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Sailfish Marina ResortPalm Beach Shores , FL
Server Shift Leader
01.2014 - Current
Job overview
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid training processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Cultivated warm relationships with regular customers.
Chandler Campbelle & Daschle Palm Beach Gardens, FL
General Manager
02.2019 - 09.2021
Job overview
- Managed budget implementations, employee reviews, training, and schedules, managed over 180 employees, 14 supervisors, and 4 different accounts.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Enhanced operational efficiency and productivity by focusing on employee development and good ethics.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
Florida Atlantic UniversityBoca Raton, FL
Bachelor of Science from Urban Planning
12.2022
Palm Beach State CollegeLake Worth, FL
Associate of Arts from Urban Planning
12.2014
Skills
- Customer Service and Rapport
- Natural Leadership
- Managing Extras
- Cool Under Pressure
- Conflict and Complaint Resolution
- Guest Satisfaction
- Management Training
- Problem Anticipation and Resolution
- Originality and Creativity
- Lead Generation Management
- Total Quality Management
- Supervision and Training
Certification
- Earned Certificate on "Project Manager Burnout: Recognizing, Disrupting, and Reversing"
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Chandler Campbelle & Daschle
02.2019 - 09.2021
Server Shift Leader
Sailfish Marina Resort
01.2014 - Current
Server
La Bamba
Florida Atlantic University
Bachelor of Science from Urban Planning
Palm Beach State College
Associate of Arts from Urban Planning
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