J.D. Washington
Office Assistant
Upper Marlboro,MD
Summary
Detail-oriented and driven Executive Administrative Assistant with expertise in problem-solving and managing daily office functions. Uniquely qualified to handle VIP visitors and guests. Proficient in MS Office Suite and office communications equipment operations.
Overview
12
12
years of professional experience
Work History
Operations Assistant
SEE Eyewear
Georgetown, DC
11.2022 - Current
- Managed day-to-day department operations with effective workflow coordination.
- Provided administrative support with accurate document preparation and data entry for ten clients daily.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
- Solved problems timely and effectively, ensuring customer satisfaction.
Assistant General Manager
America's Best Contacts & Eyeglasses
Clinton, MD
05.2022 - 11.2023
- Enhanced communication among team members through regular meetings, promoting open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Mentored staff members, fostering supportive work environment that enhanced employee performance and retention.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Lead Office Assistant
MyEyeDr
Bowie, MD
04.2017 - 05.2022
- Maintained organized digital filing systems for easy access to vital documents and information.
- Implemented new office policies that increased overall productivity while maintaining high levels of employee satisfaction.
- Contributed to positive company culture by organizing team-building events, social gatherings, and volunteer opportunities for staff members.
- Managed schedules and deadlines to ensure timely completion of projects and assignments for team.
- Assisted in budget development and financial tracking for department expenses, contributing to cost-saving measures throughout year.
Doctors Office Assistant
LensCrafters
Annapolis, MD
12.2012 - 04.2017
- Maintained patient confidence and protected operations by keeping information confidential and following HIPAA guidelines
- Registered new patients in electronic medical record prior to scheduling appointments.
- Completed clinic room inventories and restocked supplies.
- Registered patients and completed associated paperwork for accurate records.
- Answered phone calls and messages for two physicians, scheduling appointments, and handling patient inquiries.
Supporting Manager
HCR ManorCare
Largo, MD
07.2012 - 05.2015
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained a team of four existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with fifty residents and three suppliers through account development.
Education
Some College (No Degree) - Business Management
Prince George's Community College
Largo, MD Current - Current
Skills
Office Management
Administrative Support
Customer Service-Oriented
Meeting planning
File Organization
Travel Arrangements
Strong Problem Solver
Staff Management
Schedule & calendar planning
Social media knowledge
Conflict Management
Timeline
Some College (No Degree) - Business Management
Prince George's Community College
Current - Current
Operations Assistant
SEE Eyewear
11.2022 - Current
Assistant General Manager
America's Best Contacts & Eyeglasses
05.2022 - 11.2023
Lead Office Assistant
MyEyeDr
04.2017 - 05.2022
Doctors Office Assistant
LensCrafters
12.2012 - 04.2017
Supporting Manager
HCR ManorCare
07.2012 - 05.2015
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