John M. Davis

• Coach, mentor, and develop bankers to execute business strategies, a
chieve performance goals, and drive branch growth

• Lead customer engagement efforts focused on understanding financial needs, building long-term relationships, and helping customers succeed financially

• Resolve customer, employee, and operational issues while balancing risk management and growth objectives

• Promote digital banking education and adoption to improve customer convenience and experience

• Collaborate with internal partners and stakeholders to deliver a consistent, customer-centric branch experience

• Hire, train, and develop talent; promote a strong performance and accountability culture

• Maintain full compliance with SAFE Mortgage Licensing Act and Regulation Z (LO) requirements

• Led a team of 35 cashiers and 5 supervisors, ensuring smooth operations and high performance.
• Managed $2.2M in cash, chips, and assets with full accountability and compliance.
• Coordinated biannual World Series of Poker events with 8,000+ entries and $3.9M in payouts over two-week periods, ensuring seamless execution and exceptional player experience
• Led quality assurance initiatives to ensure compliance with industry standards and regulations.
• Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
• Investigated customer complaints and performed corrective actions to resolve quality issues.

• Reported directly to CEO and Board of Directors, overseeing Policy & Procedure, BSA & Deposit Compliance, and Information Security for a five-branch community bank in Southwest Florida.
• Acted as primary liaison with Internal Audit, FDIC, and FL Department of Financial Regulation, developing detailed action plans and responses to examination findings.
• Launched a compliant and profitable Money Services Business (MSB) program, capturing market share previously held by competitors.
• Directed deposit compliance, ensuring accurate account disclosures across multiple business lines and marketing channels, including TV, radio, and print.
• Oversaw IT operations as Information Security Officer, maintaining policies, website compliance, and customer account/payment system security.

• Developed and executed strategies to drive asset growth, operational accuracy, and branch profitability across a 32-branch market in Central and Northern Florida.
• Led large-scale initiatives, including Safe Deposit Box signature pad automation, Wachovia merger integration, and policy/procedure enhancements.
• Ensured operational integrity and risk management for a $3.9B market by creating and managing teams of Branch Managers, Assistant Managers, Management Trainees, and Supervisors to conduct comprehensive internal audits across all branches.

• Directed branch operations, ensuring compliance with regulatory standards and internal policies.
• Led team in achieving customer satisfaction goals through effective coaching and performance management.
• Developed and implemented strategies to improve service delivery and operational efficiency.
• Managed budgeting processes, optimizing resource allocation for maximum profitability.