Heather Muno
Chicago,IL
Overview
7
7
years of professional experience
Work History
Bartender & Bottle Server
Underground
Chicago, IL
12.2023 - Current
- Greet guests and provide excellent customer service.
- Consistently deliver professional, friendly, and engaging service while constantly checking on guests’ satisfaction.
- Skillfully anticipate and address guests’ service needs.
- Demonstrate knowledge of the menu items to guests.
Corporate Communications
CDW
Chicago, IL
03.2020 - Current
- Develop marketing strategy and corporate communications to increase brand awareness.
- Implement strong communication skills and maintains relationships with key executives and stakeholders.
- Liaision between executives within the organization and external stakeholders such as investors or partners.
- Manage multiple projects and tasks simultaneously while managing client expectations.
Bartender & Bottle Server
Whispers at Oak Street Beach
Chicago, IL
05.2021 - 09.2023
- Demonstrated strong ability to multitask, take/create multiple drink orders at once.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
Bartender & Server
Treehouse
Chicago, IL
01.2017 - 01.2020
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Education
Bachelor of Science - Broadcast Journalism
University of Illinois At Urbana-Champaign
2017
Skills
- 11 years experience in service industry
- Corporate Marketing and Sales experience
- Thrives in fast-paced, high-volume environments
- Upselling
- Menu memorization
Timeline
Bartender & Bottle Server
Underground
12.2023 - Current
Bartender & Bottle Server
Whispers at Oak Street Beach
05.2021 - 09.2023
Corporate Communications
CDW
03.2020 - Current
Bartender & Server
Treehouse
01.2017 - 01.2020
Bachelor of Science - Broadcast Journalism
University of Illinois At Urbana-Champaign