Overview
Work History
Education
Skills
Timeline
Generic

Heather Muno

Chicago,IL

Overview

7
7
years of professional experience

Work History

Bartender & Bottle Server

Underground
Chicago, IL
12.2023 - Current
  • Greet guests and provide excellent customer service.
  • Consistently deliver professional, friendly, and engaging service while constantly checking on guests’ satisfaction.
  • Skillfully anticipate and address guests’ service needs.
  • Demonstrate knowledge of the menu items to guests.

Corporate Communications

CDW
Chicago, IL
03.2020 - Current
  • Develop marketing strategy and corporate communications to increase brand awareness.
  • Implement strong communication skills and maintains relationships with key executives and stakeholders.
  • Liaision between executives within the organization and external stakeholders such as investors or partners.
  • Manage multiple projects and tasks simultaneously while managing client expectations.

Bartender & Bottle Server

Whispers at Oak Street Beach
Chicago, IL
05.2021 - 09.2023
  • Demonstrated strong ability to multitask, take/create multiple drink orders at once.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Processed payments accurately and efficiently with POS system.

Bartender & Server

Treehouse
Chicago, IL
01.2017 - 01.2020
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Education

Bachelor of Science - Broadcast Journalism

University of Illinois At Urbana-Champaign
2017

Skills

  • 11 years experience in service industry
  • Corporate Marketing and Sales experience
  • Thrives in fast-paced, high-volume environments
  • Upselling
  • Menu memorization

Timeline

Bartender & Bottle Server

Underground
12.2023 - Current

Bartender & Bottle Server

Whispers at Oak Street Beach
05.2021 - 09.2023

Corporate Communications

CDW
03.2020 - Current

Bartender & Server

Treehouse
01.2017 - 01.2020

Bachelor of Science - Broadcast Journalism

University of Illinois At Urbana-Champaign

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Heather Muno