Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jeff Mulder

Haslett,MI

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience

Work History

Direct Sales Agent

Family Heritage
10.2022 - Current
  • Conducted direct door to door sales with B2B prospects and customers.
  • Scheduled and lead meetings with business owners and managers to explain benefits for themselves and employees.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Promoted and up-sold products and services to meet needs of customers.

Unit Director

Meijer
06.2019 - 08.2022
  • Responsible for planning and managing each line item on Unit’s P&L
  • Set metrics to measure safety standards, sanitation expectations, Team Member culture along with operational functions for Managers and Supervisors while ensuring the standards are being met
  • Collaborate with Supply Chain and Merchandising teams for efficient product flow and seasonal operation
  • Work hand in hand with on site Maintenance for effective operation of all equipment
  • Served as Unit Director in General Merchandise, Grocery and Frozen Foods Distribution Centers
  • Achieved company metrics in all buildings, Labor Cost / Case, Overhead Cost / Case and Overhead % / Sales.

Operations Manager

Meijer
05.2011 - 06.2019
  • Responsible for all aspects of unit operations, including safety, sanitation, inventory management, compliance, shipping, and receiving
  • Development of Supervisor team within day to day activities to further their growth within company and career
  • Served as Operations Manager in several operations and commodities, General Merchandise, Grocery, Fresh, Frozen Foods and Trailer Clean.

Operations Supervisor

Meijer
12.2009 - 05.2011
  • Responsible for the daily operations through Team Member engagement, planning, and daily management of job assignments
  • Handled all aspects of receiving, selection, put-away, safety, inventory control, and sanitation.

Detroit / Floor Manager

New Balance
04.2006 - 12.2009
  • Responsible for purchases made with online store, including coordinating stock, shipping, and receiving
  • Providing exceptional customer service utilizing attitude, teamwork, communication, and innovation
  • Managing daily store operation and assisting in merchandise purchasing.

Education

Bachelor of Arts - Advertising

Michigan State University

Skills

  • Ability to lead in fast paced, diverse environments while delivering on Company goals and expectations
  • Experience in multiple Warehouse Management Systems
  • Able to lead and develop leaders through feedback and goal setting
  • Created and sustained a culture of diversity and inclusion in multiple Units and locations
  • Capable of managing ambiguity in decision making while aligning with overall goals and expectations of business
  • Continuous Improvements
  • Operational Efficiency
  • Customer Understanding

Accomplishments

  • Successfully transitioned Grocery Distribution Center to fully automated facility which included move of 120 Team Members to new facility and Team Members to other commodities on complex without any loss of freight or Team Member jobs
  • Head of Safety Committee in 4 different units for Meijer
  • Development of 6 Supervisors to promote to Manager roles and 2 Managers to promote to Unit Director roles
  • Developed and implemented a new training plan for New Hire Team Members on the Meijer Lansing Complex
  • Transitioned C-Store and Cigarette operation to include new training plan, operational flow and schedule
  • Executed on projects that included implementation of new shipping dock in Frozen Foods Distribution Center, new automated tote operation in General Merchandise
  • Successfully transitioned selection Team Members in Union Operation from hourly employees to pay by case
  • Created and implemented a plan that increased culture scores in multiple units.

Timeline

Direct Sales Agent

Family Heritage
10.2022 - Current

Unit Director

Meijer
06.2019 - 08.2022

Operations Manager

Meijer
05.2011 - 06.2019

Operations Supervisor

Meijer
12.2009 - 05.2011

Detroit / Floor Manager

New Balance
04.2006 - 12.2009

Bachelor of Arts - Advertising

Michigan State University
Jeff Mulder