Jean Altenor
Union ,NJ
Summary
Highly experienced known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
31
31
years of professional experience
Work History
Sales Associate
Macy's
Wayne, NJ
02.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Completed orders and organized product deliveries to meet customer timetables.
- Tracked stock using company inventory management software.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Prepared merchandise for sales floor by pricing or tagging
- Engaged with customers to build rapport and loyalty
- Helped customers locate products and checked store system for merchandise at other sites
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line
- Maintained records related to sales, returns and inventory availability
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Provided positive first impressions to welcome existing, new and potential customers
- Maintained customer satisfaction with quick and professional handling of product returns
- Solved customer challenges by offering relevant products and services
- Processed product returns and assisted customers with other selections
- Recommended accessories and complementary purchases to boost revenue
- Increased sales by offering advice on purchases and promoting additional products
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
- Answered customer questions about sizing, accessories and merchandise care
Substitute Teacher
Orange Public Schools
Orange, NJ
09.2003 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Supervised lunchroom and recess activities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Provided instruction for students in core subject areas.
- Helped students develop life-long learning skills and good study habits.
- Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
Real Estate Agent
Weichert Realtors
Union, NJ
01.2011 - 12.2014
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated and managed real estate transactions.
- Advertised client properties through websites, social media and real estate guides.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Presented purchase offers to sellers for consideration.
- Used NTREIS and other realtor databases to find properties for clients.
Stitcher Operator
Queens Group Of New Jersey
Edison, NJ
01.1991 - 12.1998
- Checked final products for quality and durability, ensuring high-quality and long-lasting work.
- Trained new hires in quality and productivity standards to maximize team effectiveness.
- Executed bindery tasks in accordance with company policies, safety protocols and job instructions to maintain consistent, high-quality standards and promote positive business reputation.
- Examined bindery products for quality issues, such as imperfect bindings, loose pages or uncut threads, and corrected problems prior to customer delivery.
- Trimmed book edges using cutting machines and hand cutters.
- Recorded relevant job data in daily production logs and required forms, produced activity reports and discussed production with supervisors to identify areas in need of improvement.
- Stayed up-to-date on modern bindery techniques to meet market demands and increase quality output.
- Maintained continuous bindery machine functionality by adjusting rounding forms and creasing rams to meet job specifications.
- Worked with [managers] to increasing profits and productivity.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Education
Associate of Applied Science - Applied Mathematics
Rutgers, The State University of New Jersey
Newark, NJ06.2014
Associate of Arts - Mathematics And Computer Science
Essex County College
Newark, NJ09.1996
High School Diploma -
Lucien Hubert High
Haiti06.1984
Skills
- Sales Trends
- Planogram Execution
- Store Opening and Closing
- Time Management
- Teamwork and Collaboration
- In-Store Support
- Policy and Procedure Adherence
- Retail Effectiveness
- Customer Service
- Cash Handling
- Retail Objectives
- Verbal and Written Communication
- Consumer Trends
- Retail Store Operations
- Retail Knowledge
Languages
French
Native or Bilingual
Timeline
Sales Associate
Macy's
02.2022 - Current
Real Estate Agent
Weichert Realtors
01.2011 - 12.2014
Substitute Teacher
Orange Public Schools
09.2003 - Current
Stitcher Operator
Queens Group Of New Jersey
01.1991 - 12.1998
Associate of Applied Science - Applied Mathematics
Rutgers, The State University of New Jersey
Associate of Arts - Mathematics And Computer Science
Essex County College
High School Diploma -
Lucien Hubert High
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