JEAN ALTIERI
Livingston,NJ
Summary
Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management.
Overview
20
20
years of professional experience
Work History
Founder
Anderson Strategy Solutions
03.2024 - Current
- Identify business development challenges and shape solution.
- Cultivate a performance-driven culture and negotiate business acquisitions to increase market presence.
- Build a positive organizational culture that fosters creativity, innovation, and employee engagement.
Regional Operations Manager
Aptive Environmental, LLC
04.2023 - 05.2024
- Lead operational practices ensuring service offices ran smoothly and met projected revenues.
- Coordinated with senior management to grow market share and improve customer experience.
- Cultivated a strong team of Operations Managers and implemented best practices.
Operations Manager
Dunkin' Brands
02.2017 - 01.2022
- Strengthened portfolio of franchisees, reduced process bottlenecks, and guided acquisitions.
- Implemented process improvements and collaborated cross-functionally to enhance customer experiences.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
District Manager
Starbucks
06.2013 - 10.2016
- Audited customer support procedures, established performance goals, and maintained positive customer relationships.
- Supervised 10+ locations with significant annual revenue both on-site remote.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Senior Manager
Apple
10.2012 - 06.2013
- Managed location with substantial annual revenue, conducted performance evaluations, and built long-term customer relations.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Developed and executed successful training program for junior managers, equipping them with essential leadership skills.
Regional Director of Operations
Town Sports International
11.2011 - 10.2012
- Devised promotional approaches to boost customer numbers and set KPIs fitness centers throughout New Jersey and Philadelphia.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Oversaw day-to-day production activities in accordance with business objectives both on-site and remote.
Learning and Development Manager
Town Sports International
02.2010 - 11.2011
- Evaluated training programs, streamlined HR efficiencies, and directed training for managers and supervisors.
General Manager
Town Sports International
08.2005 - 02.2010
- Drove business growth, designed employee recognition programs, and implemented operational strategies.
Education
Bachelor of Arts - Exercise Science
University of North Carolina
Wilmington, NC06.2003
Skills
- Quality Service
- Operational Planning
- Business Development
- Problem Solving
- Continuous Improvement
- Brand Development
- Strategic Direction
- Workforce Improvements
- Succession Planning
- Company Organization
Timeline
Founder
Anderson Strategy Solutions
03.2024 - Current
Regional Operations Manager
Aptive Environmental, LLC
04.2023 - 05.2024
Operations Manager
Dunkin' Brands
02.2017 - 01.2022
District Manager
Starbucks
06.2013 - 10.2016
Senior Manager
Apple
10.2012 - 06.2013
Regional Director of Operations
Town Sports International
11.2011 - 10.2012
Learning and Development Manager
Town Sports International
02.2010 - 11.2011
General Manager
Town Sports International
08.2005 - 02.2010
Bachelor of Arts - Exercise Science
University of North Carolina
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