Jean Bartels
Dallas,TX
Summary
Dedicated to driving sales with a strong background in fostering client relationships and enhancing customer satisfaction.
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Spirits Supervisor
Total Wine & More
Plano, Tx
10.2015 - Current
- Supervise daily operations of department, ensuring adherence to company policies.
- Conducted sales using best practices for Spirits Direct products, implementing creative strategies to enhance sales.
- Trained and mentored new staff on customer service techniques and product knowledge, enhancing team capability and customer engagement.
- Develop trusting relationships with customers.
- Created and maintained attractive displays and end caps, ensuring visibility of Spirits Direct products and timely updates to JLTPs.
- Updated and organized signage in department to ensure clarity and visibility.
- Set up vendors for tastings, weekly.
- Teach classes, currently training someone new to teach classes.
- Act as TSL, Help with ISP, and front end backup .
Assistant Manager
Tree Top Birds
Dallas, Texas
05.2008 - 10.2015
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in managing daily operations and team activities at Tree Top Birds.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to owner on hiring decisions.
- Maintained up-to-date knowledge of company products and services.
Education
L. V. Berkner
Richardson, TXSkills
- Customer relationship management
- sales techniques
- product knowledge
- customer service
- visual merchandising
- Employee development
- Attention to detail
Certification
- Total Spirits Professional
- Emerging Leaders Program 4/2024
- Cicerone
Timeline
Spirits Supervisor
Total Wine & More
10.2015 - Current
Assistant Manager
Tree Top Birds
05.2008 - 10.2015
L. V. Berkner