Jean Boileau Cassetta

· Led recruitment, enrollment outreach, and technology training for over 600 families, resulting in increased community engagement and enrollment growth.

· Maintained professional communication with faculty, parents, teachers, and students, creating a welcoming and organized front office environment.

· Organized and oversaw all after-school program logistics.

· Assisted the Principal with coordinating all staff onboarding, family and staff tuition assistance, was the HR partner, and handled all COVID-19 communications.

· Supported marketing initiatives through newsletters and website content updates.

• Directed professional development and outreach for 4,000+ physicians across two counties, fostering relationships with hospitals, medical staff managers, clinics, academic institutions, and community leaders.
• Created and executed healthcare education events and campaigns, increasing physician engagement, and office manager and member retention by 30% over three years.
• Organized and managed high-profile events, including “Lunch with Legislators” and election interviews with Congressional, State Senate, and County Board candidates.
• Built and maintained relationships with referral sources and sponsors, generating $12K–$15K annually through outreach and sponsorship development.
• Designed and launched the organization’s first volunteer program; database systems to track engagement and referrals.

• Hired, trained, and supervised a high-performing team serving hundreds of plan members, resolving eligibility, benefit, and access issues efficiently.
• Led quality improvement initiatives that reduced call wait times by 35% and improved resolution rates, resulting in an 18% boost in satisfaction scores.
• Partnered cross-functionally with providers and departments to ensure consistent communication and service delivery.
• Provided coaching and training to enhance interpersonal communication and member support.

• Acted as a key liaison between patients, physicians, office managers, Chiefs of Staff, and legal teams to resolve complex and often sensitive concerns with professionalism and empathy.
• Managed a caseload of 60–100 patient complaints per week, achieving timely resolutions and reducing repeat issues through proactive follow-up and documentation.
• Built and maintained trusted relationships with patients and their families, contributing to a measurable increase in overall satisfaction scores.
• Maintained regulatory compliance and patient confidentiality in all documentation and communication processes.