Summary
Overview
Work History
Education
Skills
Timeline
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Jean Campbell

Mineral Point,WI

Summary

Coordinator with more than 18 years of experience, planning, developing and implementing programs and events. Efficient Sales Associate trained in receiving and processing incoming customer inquiries. Vetted contacts for potential sales opportunities and effectively used CRM software. Helped sales personnel spot and understand trends by tracking, modeling and reported on market and customer data.

Overview

18
18
years of professional experience

Work History

Sales Support Representative - School Uniforms

French Toast
01.2018 - Current
  • Responsible for liaising between sales team and client to provide accurate information to the school including order and shipping information as well as the following: Building out of new school webstores & onboarding of new accounts: Submitting and following up logo requests: Following up work flow tasks between sales team members, operations and art department
  • Solving problems and assisting with issues that may not fit 'cookie cutter' solutions
  • Identifying client issues and problems and knowing when to escalate when necessary
  • Contributing to a work environment that fosters pride in being part of a successful team that helps in promoting personal growth
  • Account maintenance and upselling for platinum/gold accounts
  • Seek referrals/testimonials from existing accounts
  • Maintain account records in CRM and other spreadsheets, etc
  • Ability to manage projects effectively
  • Manage telephone calls professionally, efficiently and with good communications skills
  • Effectively maintain specific line of business customer service standards and support level standards
  • Develop top target business list for each state in territory for sales prospecting.

Account Coordinator - School Uniforms

Land's End
01.2011 - 01.2018
  • Responsible to work in a fast paced environment, manage multiple projects while remaining flexible in a self-directed, organized, decisive, professional and objective manner with little supervision in a team environment
  • Manage the implementation of operational processes to meet program requirements, including those programs promotional efforts that use Land's End resources; order entry and processing, fulfillment, and reporting
  • Previous sales experience including prospecting, handling objections, and the ability to close the sale
  • Strong analytical, interpersonal, written, verbal, listening and negotiation skills as well as the ability to think creatively
  • Comfortable working in an unstructured 'start-up' environment and to work independently with minimal supervision
  • Extensive knowledge of Microsoft Office Suite and product/fabrics knowledge
  • Responsible to delegate and prioritize tasks from optimum efficiencies.

Wedding and Event Designer

Good Gracious Events
01.2006 - 01.2010
  • Responsible for Event Design, i.e overall look and feel
  • Directing the flow of the reception
  • Developing & maintaining new clients
  • Producing weekly sales reports and detailed timelines
  • Securing all vendors to include, rentals, florist, entertainment & Officiate.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

High School Diploma -

New Trier East High School
Winnetka, IL

Skills

  • Operations management
  • Detailed-oriented
  • Exhibits great flexibility
  • Account Management
  • Project management experience
  • Customer Focused
  • Excellent Prioritization Skills
  • High Emotional intelligence
  • Customer Needs Assessment
  • Customer Order Management
  • Business Development
  • Customer Relationship Management
  • Complaint Resolution
  • Contract Negotiation
  • Calm Under Pressure
  • Dependable and Responsible

Timeline

Sales Support Representative - School Uniforms

French Toast
01.2018 - Current

Account Coordinator - School Uniforms

Land's End
01.2011 - 01.2018

Wedding and Event Designer

Good Gracious Events
01.2006 - 01.2010

High School Diploma -

New Trier East High School

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Jean Campbell