JEAN CARLOS ALCANTARA
QUEENS,US
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
7
7
years of professional experience
Work History
Patient Administrator
MH NYC Field
Manhattan, US
04.2023 - 04.2025
- Monitor and evaluate the community service providers engagement with consumers assigned to our service through court orders.
- Support individuals and families through stages of integration.
- Provide support and advice in a manner which understands the core element of refugee and trauma impacts.
- Assure overall well being of refugees as they rebuild their lives in a new country.
- Keep full, accurate and up to date case records.
- Assisted in maintaining electronic health records using industry-standard software systems.
- Performed clerical duties such as filing documents, photocopying records, faxing paperwork.
Assistant Manager
D&J Export Inc
Queens, US
08.2018 - 04.2022
- Led product preparation, ensuring accurate packaging and shipping for multiple supply chains.
- Trained and supervised new hires, enhancing team efficiency and productivity.
- Managed client communications and office documentation, streamlining operations.
- Ensured merchandise quality control, maintaining high standards before dispatch.
- Supported management in production processes, contributing to operational success.
- Facilitated onboarding for new team members, enhancing their integration and fostering a collaborative work environment.
- Streamlined product packaging processes, ensuring accuracy and reducing shipping errors, leading to improved customer satisfaction.
Education
HIGH SCHOOL DIPLOMA -
John Bowne High School
06.2018
Skills
- Customer Service
- Spanish
- Teamwork
- Leadership
- Critical Thinking
- Social Work
- Refugee Support
- Case Management
- Construction
- Office Administration
- Conflict Resolution
- Data Analysis
- Case management
- Training and development
- Decision-making
- Multitasking
- Employee supervision
Languages
- English, Native
- Spanish, Native
Timeline
Patient Administrator
MH NYC Field
04.2023 - 04.2025
Assistant Manager
D&J Export Inc
08.2018 - 04.2022
HIGH SCHOOL DIPLOMA -
John Bowne High School