Jean Flook
Waterford,PA
Summary
Dynamic Medical Secretary with a proven track record at Dr. Edward Janus DO, excelling in patient scheduling and insurance verification. Adept at maintaining HIPAA compliance while delivering exceptional customer service. Strong organizational skills and proficiency in electronic recordkeeping enhance office efficiency and patient satisfaction. Committed to optimizing communication between patients and medical staff.
Overview
11
11
years of professional experience
Work History
Medical Secretary
Dr. Edward Janus DO
08.2013 - 10.2024
- Managed patient scheduling and appointment confirmations to optimize office efficiency.
- Coordinated communication between patients and medical staff to ensure clarity in care instructions.
- Maintained accurate patient records and documentation using electronic health record systems.
- Processed insurance claims and verified coverage details to facilitate seamless billing operations.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
Education
Associate Degree -
Erie Business Center
Erie, PA03-2013
High School Diploma -
Academy High School
Erie, PA06-1973
Skills
- Medical terminology
- Clinical support
- Customer service
- Patient scheduling
- Telephone customer support
- Strong organizational skills
- Patient check-in
- Professional telephone etiquette
- HIPAA compliance
- Payment collection
- Electronic recordkeeping
- Insurance verification
- EMR updating
- Patient scheduling proficiency
- Medical coding basics
- HIPAA
Timeline
Medical Secretary
Dr. Edward Janus DO
08.2013 - 10.2024
Associate Degree -
Erie Business Center
High School Diploma -
Academy High School
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