Jean-François Lambert
Levis,QC
Summary
Dynamic Service Tech Manager at DeLaval Inc. with a proven track record in enhancing customer satisfaction and retention through exceptional service and communication. Skilled in customer relationship management and analytical thinking, I successfully implemented strategies that improved operational efficiency and addressed critical issues, ensuring seamless support for clients.
Overview
16
16
years of professional experience
Work History
Service Tech Manager
DeLaval Inc.
08.2018 - Current
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Consumable & Service Dealer Support Manager
DeLaval Inc.
09.2016 - 07.2018
- Enhanced customer satisfaction by providing personalized assistance and tailored recommendations.
- Collaborated with management to develop strategies for optimizing dealer performance and improving overall operational efficiency.
- Developing Consumable and Service sales by developing new strategy to go to the market
- Troubleshooting MQ issue on farms
- Was the first iteration of the Advisory Team
Branch Manager
DeLaval Inc.
01.2010 - 08.2016
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Managing the technical team to support our marketing strategy with various training and technical support
- Managing the MarCom department to support our commercial strategy through various segments of our business like farm shows, dealer communication, quarterly promotions.
Education
Bachelor of Science - Agricultural Engineering
Université Laval
Quebec City, CANDeLaval Business Course (DBC) And ADP (Leadership) -
DeLaval Academy
Sweden & USSkills
- Customer service
- Punctual and reliable
- Flexible and adaptable
- Analytical thinking
- Customer relationship management
- Managing people
Accomplishments
Stealing with pride: Not afraid to explore different ideas put in place by others and then adopt and enhance them to fit our market in order to achieve our results. As a Branch Manager, I was able to manage 2 teams of 10 people total with different goals and objectives and keep a work/life balance.
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Service Tech Manager
DeLaval Inc.
08.2018 - Current
Consumable & Service Dealer Support Manager
DeLaval Inc.
09.2016 - 07.2018
Branch Manager
DeLaval Inc.
01.2010 - 08.2016
Bachelor of Science - Agricultural Engineering
Université Laval
DeLaval Business Course (DBC) And ADP (Leadership) -
DeLaval Academy
Similar Profiles
Jarrod DennisJarrod Dennis
Service Technician/Installer at Delaval Dairy ServiceService Technician/Installer at Delaval Dairy Service
Alan HodgeAlan Hodge
Dairy Tecnician at DeLaval LtdDairy Tecnician at DeLaval Ltd
Rick HirschyRick Hirschy
Territory Sales/General Manager at DeLaval Dairy Service of IndianaTerritory Sales/General Manager at DeLaval Dairy Service of Indiana
Placide RWIZIHIRINTWARIPlacide RWIZIHIRINTWARI
Journarier De Production at Jeld WenJournarier De Production at Jeld Wen
Jean-Francois KirouacJean-Francois Kirouac
Helicopter Aircraft Engineer at Heli-ExpressHelicopter Aircraft Engineer at Heli-Express