Jean Holligan

• Regularly collaborated with senior management to align on current strategies and shape future business plans.
• Created and implemented pricing policies while negotiating contracts to maximize value for both the company and clients.
• Analyzed competitor activity and developed proactive strategies to maintain a competitive edge in the market.
• Consistently met or exceeded monthly sales quotas through a combination of relationship-building and solution-driven selling.
• Supported Assistant Sales Managers by coaching effective sales techniques and providing guidance on generating self-sourced leads.

• Ensured effective day to day operations of 85+ offices and the clients we serve
• Monitored account receivables and dealt with delinquent accounts
• Managed invoice processing, credit memos, and payment transactions.
• Resolved client complaints and increased client retention rates by handling escalations in an empathetic manner.
• Trained incoming staff on policies and procedures and cross trained with other Community Managers and customer service to ensure a fluid work environment
• Assisted with Tours and Walk In's for executive office space
• Organized promotional events such as trade shows, conferences and exhibitions.
• Conducted market research to identify customer needs and trends.

Holligan

• Assessed customer needs and upsold products and services to maximize sales.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Evaluated customer account information to assess current issues and determine potential solutions.
• Set up and activated customer accounts.
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
• Worked with managers to develop service improvement initiatives.
• Escalated customer concerns, center issues and office requirements to supervisors.
• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
• Delivered high level of service and support to each customer, paving way for future business opportunities.