Jean JOSEPH

Provided clinical and administrative supervision across Psychiatry, Emergency Department, ICU, and critical care areas during night and weekend shifts.

• Directed supervision of 90 to 120 RNs, LPNs, and PCAs per shift across seven psychiatric units, and five intensive care units.
• Served as senior nursing leader in hospital incident command structure, leading rapid responses to behavioral emergencies and workplace violence events.
• Reduced psychiatric BERRT (Behavioral Emergency Rapid Response Team) activations by 40% through de-escalation coaching and safety protocol revisions.
• Implemented nightly interdisciplinary safety huddles.
• Maintained continuous regulatory readiness, with zero deficiencies noted in night-shift surveys over the past two assessments.
• Oversaw critical care areas including MICU, SICU, CCU, and Neuro ICU to ensure optimal patient outcomes.
• Coordinated efforts across high-acuity urban safety-net hospital serving forensic and dual-diagnosis populations.

• Ensured compliance and readiness for regulatory agency visits (DOH, CMS, TJC).
• Conducted audits to identify noncompliance risks and implement corrective actions.
• Investigated noncompliance issues and coordinated development of action plans.

• Directed operations of 22-bed child and adolescent psychiatric unit, prioritizing patient care quality.
• Supervised 25 staff members, including RNs, LPNs, and CNAs, to enhance operational efficiency.
• Established best practices that improved team performance and patient outcomes.
• Managed staffing, scheduling, and resource allocations for effective care delivery.
• Implemented protocols for crisis intervention and conflict resolution to maintain safety.

• Conducted comprehensive psychiatric assessments and administered psychotropic medications, monitoring patient responses effectively.
• Utilized therapeutic communication to manage behavioral emergencies and maintain a trauma-informed environment.
• Collaborated with interdisciplinary teams to develop individualized treatment plans and ensure accurate documentation.
• Facilitated effective discharge plans by coordinating with healthcare professionals.
• Delegated tasks to LPNs and CNAs, optimizing workflow and enhancing patient care.