Jean-Karlo Navas
Summary
Hardworking and enthusiastic individual with strong leadership skills and critical-thinking skills. Detail-oriented, with the ability to work well alone or as a group- and bring out the best in any situation. Has an innate drive to succeed, and is willing to go out of his comfort zone in order to do so. Has exceptional communicative skills, and has no problems establishing relationships with clients. Honest and passionate job seeker with strong organizational skills eager to preform operational duties- no job is too big nor too small. Ready to help team achieve company goals and surpass expectations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Floor Supervisor
Party City
03.2023 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Worked diligently and efficiently to make sure all standards were met
- Acted on my own initiative to find better solutions to problems than the solutions that were presented to me.
- Worked closely with other employees to help meet their goals.
Sales Lead
Vans Off The Wall
01.2022 - 06.2023
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
- Offered exceptional customer service and helped build strong client relationships.
- Acted on my own initiative to solve problems that I had never faced.
- Encouraged other employees to meet their personal goals.
Associate
In N Out
01.2020 - 01.2022
- Worked at the register, taking orders rapidly and without error.
- Handled food in a safe manner.
- Always made sure the dining area was clean and pristine.
- Made sure food was prepared quickly and to order
- Always upheld standards.
- Acted on my own initiative and made sure that any extra tasks were taken care of.
Education
No Degree - Air Traffic Control
University of Alaska Anchorage
Anchorage, AK06.2025
High School Diploma -
Katella High School
Anaheim, CA05.2019
Skills
- Operations Oversight
- POS Systems Operations
- Motivational Leadership
- Bilingual- English and Spanish
- Punctual
- Attentive to detail
- Honest
- Hardworking
- Adaptable
- Critical-Thinking
- Team Supervision
- Proficiency in productivity software
Certification
- Licensed Food Handler
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Floor Supervisor
Party City
03.2023 - Current
Sales Lead
Vans Off The Wall
01.2022 - 06.2023
Associate
In N Out
01.2020 - 01.2022
No Degree - Air Traffic Control
University of Alaska Anchorage
High School Diploma -
Katella High School
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