Jean Mannina
Orlando,FL
Summary
Dynamic IT professional with a proven track record at Beneficio Social, adept at developing custom IT solutions that drive operational improvements. Skilled in troubleshooting and diagnostics, I enhance helpdesk performance and ensure seamless system integration, fostering collaboration across departments while minimizing downtime and maximizing user satisfaction.
Overview
13
13
years of professional experience
Work History
IT Technician
Upping Digital
11.2023 - Current
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
IT Manager
Beneficio Social
12.2012 - 05.2023
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
Education
Information Technology
Fatec
Sao Paulo, Brazil12-2012
Skills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Microsoft windows and office
- Troubleshooting and Diagnostics
Languages
Spanish
Professional Working
English
Full Professional
Portuguese
Native or Bilingual
Timeline
IT Technician
Upping Digital
11.2023 - Current
IT Manager
Beneficio Social
12.2012 - 05.2023
Information Technology
Fatec
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