Jean Ngige
Mission Viejo,CA
Summary
Resourceful professional in telecommunications management, known for high productivity and efficient task completion. Specialized skills include advanced multi-line switchboard, customer service and rapid problem resolution.
Overview
11
11
years of professional experience
Work History
PBX Operator
Mission Hospital
Mission Viejo, US
02.2020 - Current
- Provide comprehensive external and internal telecommunication services, including all internal emergency calls/alerts for the hospital in a professional and timely manner
- Monitor and respond to all non clinical alarms and take necessary action as required
- Coordinate all overhead announcements and document all emergency calls/alerts
- Dispatch and coordinate all service requests for maintenance and housekeeping operations
- Maintain all aspects of patient, staff, visitor and hospital confidentiality
- Provide patients, staff and visitors with general information and guidance
- Assist In the operation of the after hours answering service by assisting callers with basic information and communication with doctors for urgent matters
Intake Coordinator/Administrative Assistant
Admissions
Mission Viejo, US
05.2017 - 06.2020
- Oversee the registration process of new clients during admittance by verifying medical records and insurance data with confidentiality and sensitivity
- Document patient information to facilitate smooth appointments and payment processing
- Receive, record and address incoming and outgoing communication via Telephone and email
- Maintain filing organization system for client records
- Address all administrative inquiries and operational requirements in a timely and accurate manner
Front End Supervisor
Bed Bath and Beyond
Dana Point, US
04.2016 - 11.2019
- Monitor, direct and prioritize all store front end activities in a fast pace, high volume traffic retail environment
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Provide training/coaching, observations and performance reviews for all cashiers and other department associates
- Provide a positive environment by communicating clearly and openly with all cashiers
- Investigate and resolves all customer inquiries and complaints in a timely and empathetic manner
- Monitor and maintain cash drawers to ensure adequate cash supply
- Assist the management team to implement the proper division of responsibilities
Logistics Administrator
Premier Personnel Group
Woodbridge, US
02.2014 - 04.2015
- Handled high- volume paperwork and collaborated with accounting department to resolve invoicing and shipping problems
- Verified Data entry and accuracy
- Analyzed departmental documents for appropriate distribution and filing
- Verified all bills submitted by carriers for accounting processing and invoicing system
Education
Bachelor of Science - Bachelor of Science, Health and Human Services
Western Governors University
Salt Lake City, UTBachelor of Science - Biology
Rutgers, The State University of New Jersey
Newark, NJBachelor of Science - Biology
University of Maryland
Princess Anne, MDSkills
- Customer service
- Switchboard operations
- Work Prioritization
- Medical Terminology
- Telecommunication
- Emergency Procedures
- Cardiac monitoring
Timeline
PBX Operator
Mission Hospital
02.2020 - Current
Intake Coordinator/Administrative Assistant
Admissions
05.2017 - 06.2020
Front End Supervisor
Bed Bath and Beyond
04.2016 - 11.2019
Logistics Administrator
Premier Personnel Group
02.2014 - 04.2015
Bachelor of Science - Bachelor of Science, Health and Human Services
Western Governors University
Bachelor of Science - Biology
Rutgers, The State University of New Jersey
Bachelor of Science - Biology
University of Maryland