Hi, I’m
Jean-Pierre Dumas
Executive
Palm Coast,FL
The problem is not to find the answer; it’s to face the answer.
Terence McKenna
Summary
Results-oriented executive with a demonstrated history of driving organizational growth and operational excellence. Proficient in strategic leadership. Adept at optimizing financial performance, coaching teams, and spearheading business expansion. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth and service quality.
Overview
20
years of professional experience
6
years of post-secondary education
4
Certification
Work History
USA Insulation
Chief Operating Officer
11.2022 - Current
Job overview
- Orchestrated sustainable growth initiatives, reducing service calls by 50% through customer-centric strategies
- Introduced a detailed plan that will result in a 15% reduction in overhead costs within the first fiscal year by identifying revenue gaps and implementing cost-saving measures
- Harmonized resources and processes, surpassing business objectives and fostering innovation via cross-functional collaboration
- Cultivated high-performing teams, fostering a results-driven winning culture.
USA Insulation
Franchise Business Coach
01.2022 - 11.2022
Job overview
- Guided 34+ franchisees to achieve 57% YoY revenue growth through strategic coaching and consultation on customer service, profitable revenue expansion, and management development
- Cultivated collaborative environments, offering consistent mentorship and actionable feedback
- Leveraged financial data for performance analysis, leading to improved profit margins and cash flow management
- Cultivated inter-franchise partnerships, facilitating cross-franchise collaboration.
ServiceMaster Clean
National Program Manager
01.2018 - 12.2021
Job overview
- Spearheaded QA/QC programs, enhancing service quality and optimizing profit margins
- Standardized the Quality Business Review process, elevating service standards and enhancing customer satisfaction
- Led third-party certification training, certifying over 250 individuals from 100+ franchise locations.
Western Region ServiceMaster
Area Manager
01.2016 - 11.2018
Job overview
- Managed a $130M portfolio, achieving 6.5% same-store growth
- Optimized profits, operations, and customer engagement through strategic partnerships
- Pioneered a healthcare vertical initiative, achieving 12% segment growth.
ServiceMaster Clean
Business Development Consultant
01.2013 - 06.2016
Job overview
- Generated over $25M in annual gross sales revenue through effective corporate strategies
- Fostered strong relationships with franchise owners, ensuring brand standard compliance
- Improved cycle time performance network-wide by more than 18%.
Rooms Marriott International
Senior Manager Operations
01.2010 - 01.2013
Job overview
- Amplified RevPar by 2.1% and average rate by 5.3% through innovative sales and marketing strategies
- Elevated engagement scores by 24 points, driving continuous improvements
- Enhanced guest satisfaction KPIs, ranking in the top ten percent of the company.
Education
Albert Einstein Technical Institute
Bachelor of Science from Mechanical Engineering
1989 - 1993 (4 years)
Albert Einstein Technical Institute
Associate of Applied Science from Electrical Engineering
1987 - 1989 (2 years)
Skills
Operations oversight
undefinedCertification
Strategic Business Planning - Sales / Marketing Management - Budgeting - Bilingual German/English – Team Leadership – Process Optimization - Change Management – Business Analysis – Business Consulting – Coaching – Initiative – Adaptability – Effective Communication
Additional Information
- AWARDS & CERTIFICATIONS , American Hospital Association T-CSCT IICRC WCT/WRT/FSRT Marriott Train the Trainer J. Willard Award of Excellence Nominee 2008 Manager of the Quarter
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Chief Operating Officer
USA Insulation
11.2022 - Current
Franchise Business Coach
USA Insulation
01.2022 - 11.2022
National Program Manager
ServiceMaster Clean
01.2018 - 12.2021
Area Manager
Western Region ServiceMaster
01.2016 - 11.2018
Business Development Consultant
ServiceMaster Clean
01.2013 - 06.2016
Senior Manager Operations
Rooms Marriott International
01.2010 - 01.2013
Albert Einstein Technical Institute
Bachelor of Science from Mechanical Engineering
1989 - 1993 (4 years)
Albert Einstein Technical Institute
Associate of Applied Science from Electrical Engineering
1987 - 1989 (2 years)
Strategic Business Planning - Sales / Marketing Management - Budgeting - Bilingual German/English – Team Leadership – Process Optimization - Change Management – Business Analysis – Business Consulting – Coaching – Initiative – Adaptability – Effective Communication
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