Jean Schaberg

• Resolved customer inquiries via phone, email, and chat to enhance satisfaction levels.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

• Assisted team in daily operations and workflow management.
• Learned and utilized project management tools for task tracking.
• Supported team members by providing training on processes and systems.
• Participated in team meetings to discuss project progress and challenges.
• Adapted quickly to changing priorities and dynamic work environment.
• Gathered feedback from peers to enhance teamwork and productivity.
• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.

Delivered exceptional support to enhance customer satisfaction.

• Developed and implemented operational strategies to enhance team productivity and efficiency.
• Led training programs for new staff, ensuring comprehensive understanding of company policies and procedures.
• Coordinated cross-departmental projects, fostering collaboration to meet organizational goals.
• Analyzed performance metrics to identify areas for improvement and drive process enhancements.
• Supervised daily operations, maintaining high standards of service and quality assurance.
• Supervised day-to-day operations to meet performance, quality and service expectations.