Jean Tsongranis
Tarpon Springs,Florida
Summary
Versatile and results-oriented professional with a proven track record in operations management and exceptional customer service, notably at Yankee Bean. Skilled in streamlining processes for efficiency and cost reduction, while fostering strong customer relationships. Demonstrates expertise in business planning and team collaboration, ensuring operational excellence and enhanced customer satisfaction.
Overview
25
25
years of professional experience
Work History
Owner/Operator
Yankee Bean
10.2006 - 09.2024
- Managed day-to day business operations & worked all positions from open to close.
- Prepared meals & served customers.
- Answered phone, took orders & cashed out customers.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Server
Innisbrook Golf Course
01.2000 - 01.2007
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Syosset High School
Syosset, NY06-1982
Skills
- Customer satisfaction
- Guest service
- Order taking
- Service prioritization
- Exceptional communication
- Menu recommendations
- Tableside service
- Cash handling
- Order accuracy
- Menu memorization
- Dining area maintenance
- High volume dining
Timeline
Owner/Operator
Yankee Bean
10.2006 - 09.2024
Server
Innisbrook Golf Course
01.2000 - 01.2007
High School Diploma -
Syosset High School
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