Jean Wilson
Council,ID
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Concentrix
01.2025 - 09.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Day Manager
Sprockets Taphouse
Council, ID
07.2023 - 01.2025
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided customer service and managed day to day activities at the restaurant
Manager
Seven Devils Cafe
Council, ID
09.2021 - 07.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed day to day activities in restaurant
Customer Service Representative
ACS Services
Boise, ID
06.2016 - 01.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Worked remotely from home
Education
Associate of Science - Emergency Medicine
Northern Wyoming Community College District - Sheridan College
Sheridan, WY06.2016
Skills
- Quality Assurance
- Team Building
- Delegation Skills
- Visual Merchandising
- Conflict Resolution
- Performance Management
- Decision Making
- Customer Service
- Employee Relations
- Time Management
- Effective Communication
- Problem Solving
Timeline
Customer Service Representative
Concentrix
01.2025 - 09.2025
Day Manager
Sprockets Taphouse
07.2023 - 01.2025
Manager
Seven Devils Cafe
09.2021 - 07.2023
Customer Service Representative
ACS Services
06.2016 - 01.2017
Associate of Science - Emergency Medicine
Northern Wyoming Community College District - Sheridan College