Jeana Armstrong
Shelton,WA
Summary
Detail-oriented Administrative Professional with expertise in customer relationship management and data accuracy. Demonstrates strong problem-solving capabilities and consistently upholds service delivery standards. Skilled in managing communications, scheduling appointments, and maintaining organized records, ensuring efficient operations.
Overview
23
23
years of professional experience
Work History
Receptionist and Account Analyst II
Olympia Orthopaedic Associates
Olympia, Washington
09.2000 - 09.2021
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled patient appointments efficiently using electronic health record systems.
- Maintained accurate patient records and updated information to ensure compliance and support quality care.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed motor vehicle, attorney, State and Federal worker compensation claims.
- Processed patient and insurance refunds and managed account adjustments to support financial accuracy and timely resolutions.
- Facilitated special projects to integrate records and accounts for four new providers, enhancing operational efficiency and continuity of care.
Owner of Professional House Cleaner
Peanut's Cleaning Service
Shelton, Washington
08.2014 - 02.2020
- Managed daily operations for a residential cleaning service.
- Managed billing, accounting and tax filing.
- Primary cleaner for all jobs.
- Maintained relationships with existing clients by providing superior customer service.
- Scheduled and coordinated cleaning appointments for clients.
- Resolved client inquiries and complaints effectively and professionally.
Credentialing Specialist
Olympia Orthopaedic Associates
Olympia, Washington
10.2006 - 04.2011
- Managed end to end provider credentialing process for healthcare professionals at a leading orthopedic clinic with 3 locations, 12 surgeons, 14 physician assistants and 4 anesthesiologists.
- Reviewed and verified licensure, education, and experience of applicants for compliance.
- Set up and maintained accurate provider records in the credentialing database, OOA internal operating system and online insurance tracking websites.
- Collaborated with 18+ insurance companies and 2 local hospitals to ensure provider enrollment and participation.
- Conducted regular audits of credentialing files to maintain data integrity and accuracy.
- Ensured timely completion of credentialing processes by providing guidance to providers on required documentation.
- Completed, reviewed and processed credentialing applications to ensure accuracy, completeness, and compliance with all accreditation standards.
- Communicated effectively with staff regarding status updates on provider credentials.
- Processed re-credentialing applications for existing providers according to contractual requirements.
- Maintained informational resources, tracking and documenting requests for updates, certification and credentialing.
- Set up NPI numbers for providers and facilities and updated current profile information.
- Interacted regularly with representatives from health plans and commercial payers regarding credentialing matters.
- Organized and tracked insurance contracts and agreements. compiled all needed documentation for the business manager once it was time for payment renegotiations.
Accounts Receivable Billing Specialist
Olympia Orthopaedic Associates
Olympia, Washington
04.2004 - 03.2011
- Managed accounts receivable aging reports to facilitate timely collections and minimize outstanding balances.
- Collaborated with insurance companies to verify patient coverage and claims status.
- Assisted patients with payment plans and financial options seamlessly.
- Reviewed charge entries for accuracy before submission to insurance providers.
- Researched discrepancies in accounts receivable records.
- Posted correction adjustments to accounts as needed.
- Initiated collection activities on past due accounts while delivering exceptional customer service, fostering positive relationships with clients.
- Maintained a high level of confidentiality in compliance with the HIPAA law.
- Maintained knowledge of CPT, ICD-9/ICD-10 codes along with modifiers.
- Assisted in answering phone calls from patients, insurance claim adjusters, attorneys and clinical staff in regards to a wide variety of billing questions.
- Programmed referring providers and new insurance companies in the OOA billing system.
- Facilitated special projects alongside team members to enhance workflow and productivity.
- Assisted clinic staff in processing medical record requests during staffing shortages, ensuring continuity of care and service.
Accounts Payable Coordinator & Admin. Assistant
Olympia Orthopaedic Associates
Olympia, Washington
04.2002 - 01.2004
- Processed vendor invoices for timely payment and accurate record-keeping.
- Maintained organized records of accounts payable transactions and documentation.
- Collaborated with internal teams to resolve invoice discrepancies efficiently.
- Coordinated with external vendors regarding payment inquiries and issues.
- Verified that all vendor invoices have been approved according to policy before processing payments.
- Matched invoices with purchase orders, audited for discrepancies, and coded each according to general ledger standards.
- Checked accuracy and integrity of purchase orders.
- Participated in special projects as requested by management team members.
- Prepared checks for signature on a daily basis or as needed per vendors' requirements.
- Assessed data and information to check entries, calculations, and billing codes for accuracy.
- Prepared and updated vendor files, tax documents and insurance information.
- Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
- Received and recorded cash, checks and transfers.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Ran errands between offices as needed or requested, such as Costco shopping and urgent correspondence delivery.
- Processed all daily mail, date stamped and organized correspondence to be delivered to appropriate clinics and departments as needed.
- Maintained private corporate accounts for 5 physicians. Processed invoices and checks as needed.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted in account refund analysis and processing along with various spreadsheet analysis projects.
- Maintained full confidentiality on a daily basis.
Receptionist, Billing Specialist, Office Assistant
Novare Medical
Bellingham, Washington
10.2001 - 04.2002
- Greeted patients and visitors with professionalism and warmth.
- Managed multi-line phone system for incoming and outgoing calls.
- Scheduled appointments and maintained clinic calendar efficiently.
- Processed patient registration forms and verified insurance information.
- Coded office procedures and surgeries.
- Submitted medical claims to insurance companies.
- Followed up with insurance on unpaid claims.
- Corrected claims and sent appeals to insurance companies as needed.
- Posted and deposited all bank deposits.
- Prepped and mailed all patient statements.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Sorted incoming mail and directed to correct personnel each day.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Communicated with patients regarding payment plans and outstanding balances clearly.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
Cashier and Store Assistant
Neil's Pharmacy and Money Saver Pharmacy
Shelton, Washington
04.1998 - 08.2000
- Worked part time across 2 locations while attending high school, ensuring flexible support.
- Greeted customers warmly to create a welcoming shopping environment.
- Assisted customers with product inquiries and recommendations.
- Managed cash register operations and balanced cash drawers daily.
- Collected payments and provided accurate change. Processed credit card payments and refunds.
- Checked in merchandise and conducted inventory to maintain accurate stock levels.
- Coordinated timely delivery of customer prescriptions to ensure patient satisfaction.
- Responsible for opening and closing Money Saver on Saturdays while managing 1 employee.
Education
Shelton High School
Shelton, WA06-2000
Skills
- Electronic health records
- Medical billing and coding
- Compliance verification
- Document management
- Phone system management
- Customer relationship management
- Data entry accuracy
- Basic accounting principles
- Administrative support
- Problem solving
- Task prioritization
- Effective communication
- Verbal communication
- Professional demeanor
Timeline
Owner of Professional House Cleaner
Peanut's Cleaning Service
08.2014 - 02.2020
Credentialing Specialist
Olympia Orthopaedic Associates
10.2006 - 04.2011
Accounts Receivable Billing Specialist
Olympia Orthopaedic Associates
04.2004 - 03.2011
Accounts Payable Coordinator & Admin. Assistant
Olympia Orthopaedic Associates
04.2002 - 01.2004
Receptionist, Billing Specialist, Office Assistant
Novare Medical
10.2001 - 04.2002
Receptionist and Account Analyst II
Olympia Orthopaedic Associates
09.2000 - 09.2021
Cashier and Store Assistant
Neil's Pharmacy and Money Saver Pharmacy
04.1998 - 08.2000
Shelton High School