Jeana Peyla
Rocky Mount,NC
Summary
Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively. Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Overview
13
13
years of professional experience
Work History
Shift Manager
Pizza Hut
Rocky Mount, NC
04.2023 - Current
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Processed weekly payroll information using appropriate software applications.
- Trained new employees on company policies, procedures, and job responsibilities.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Inspected work areas regularly for cleanliness and organization standards.
- Resolved conflicts between staff members in a professional manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Assisted in resolving escalated customer service issues in a timely manner.
- Ensured compliance with food safety regulations and quality standards.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Helped employees accomplish tasks during peak periods.
Shop Manager
jamolees donuts
Fulton, MO
10.2011 - 03.2023
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Monitored staff performance and provided feedback and guidance as necessary.
- Scheduled staff shifts according to business needs.
- Ensured compliance with local health codes by conducting regular inspections of the premises.
- Implemented strategies to increase sales and profitability of the shop.
- Performed monthly audits of store operations.
- Responded to customer inquiries in a timely manner.
- Conducted regular stock takes to ensure accurate inventory records.
- Ensured compliance with all relevant health, safety and security regulations.
- Oversaw the recruitment, training and development of new staff members.
- Enforced company policies regarding employee conduct, attendance, dress code.
- Resolved customer complaints promptly and professionally.
- Maintained high standards of customer service throughout the store.
- Implemented inventory control measures to reduce waste and optimize stock levels.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Improved cost control and staff efficiency to maximize profitability.
- Managed financial operations, including budgeting, payroll, and cash flow management.
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Oversaw daily shop operations, ensuring efficient workflow and customer satisfaction.
Assistant Manager
Simply Self Storage
Glen Carbon, IL
04.2022 - 09.2022
- Conducted regular performance reviews for employees to identify areas of improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed business performance data and forecasted business results for upper management.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Forensic Rehabilitation Specialist
Fulton State Hospital
Fulton, MO
01.2013 - 08.2020
- Evaluated program effectiveness by collecting data from various sources and analyzing outcomes.
- Educated clients about available services within the community related to their specific needs.
- Provided assessments and evaluations to determine appropriate rehabilitation services for clients.
- Attended court hearings when requested by attorneys or judges representing defendants in criminal cases.
- Facilitated group sessions focusing on topics such as anger management, substance abuse, and relapse prevention.
- Conducted regular meetings with clients to review progress, modify goals, and provide support.
- Advised medical personnel regarding the impact of physical disabilities on behavior and functioning.
- Maintained accurate records of client information, including case notes and reports.
- Provided crisis intervention services to address acute behavioral issues in clients.
- Assisted in developing individualized treatment plans that addressed client needs.
- Guided clients in understanding illnesses and treatment plans.
- Managed load of multiple cases on consistent basis.
Education
Some College (No Degree) - Medical Assisting
Sandford Brown College
Collinsville, IL04-2007
High School Diploma -
Collinsville High School
Collinsville05-2005
Skills
- Supply Ordering
- Staff Development
- Inventory Control
- Team Development
- Documentation And Reporting
- Handling Customer Complaints
- Punctual and Reliable
- Policy administration
- Payment Processing
- Hiring and Recruiting
- Flexible Schedule
- Training and mentoring
- Interpersonal Skills
- Delegating Work
- Quality Assurance
References
References available upon request.
Timeline
Shift Manager
Pizza Hut
04.2023 - Current
Assistant Manager
Simply Self Storage
04.2022 - 09.2022
Forensic Rehabilitation Specialist
Fulton State Hospital
01.2013 - 08.2020
Shop Manager
jamolees donuts
10.2011 - 03.2023
Some College (No Degree) - Medical Assisting
Sandford Brown College
High School Diploma -
Collinsville High School