Jeanann Heck
Uniontown,Pennsylvania
Summary
Dynamic professional with a proven track record in team management and customer service at Dimarco’s Bistro. Skilled in complaint resolution and optimizing operations, I consistently enhanced guest experiences and drove profitability. Reliable and responsible, I excel in fostering relationships and implementing effective strategies to achieve business goals.
Overview
2026
2026
years of professional experience
Work History
Home Care Provider
Angels On Call Homecare
Uniontown, PA
11.2023 - Current
- Provided compassionate personal care, assisting clients with daily living activities and ensuring comfort.
- Administered medication according to prescribed schedules, maintaining adherence to health guidelines.
- Assisted clients in mobility and transportation, promoting independence while prioritizing safety.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted disabled clients to support independence and well-being.
- Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
Substitute Paraprofessional
Laurel Highlands School District
Uniontown, PA
2018 - 2023
- Assisted teachers in implementing individualized education plans for diverse student needs.
- Supported classroom management by promoting positive behaviors and fostering a respectful environment.
- Collaborated with educators to adapt instructional materials for varied learning styles.
- Monitored student progress, providing feedback to enhance academic performance and engagement.
- Provided one-on-one assistance to students who needed additional support, enabling them to achieve academic goals.
Restaurant Manager
Dimarco’s Bistro
Uniontown, PA
2013 - 2018
- Directed daily operations to ensure optimal restaurant efficiency and customer satisfaction.
- Managed inventory control processes, reducing waste and optimizing supply chain logistics.
- Analyzed financial reports to identify trends, drive budget planning, and improve profitability.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Advertising Account Manager
Herald Standard
Uniontown, PA
2009 - 2011
- Developed strong client relationships, ensuring satisfaction and retention through proactive communication.
- Managed account portfolios, identifying growth opportunities and addressing client needs effectively.
- Analyzed market trends to inform strategic decisions and optimize account performance.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Direct Sales Manager
Atlantic Broadband
Uniontown, PA
2004 - 2008
- Led direct sales team to achieve quarterly revenue targets through strategic planning and execution.
- Developed and implemented training programs for new sales representatives, enhancing team performance and product knowledge.
- Analyzed market trends to identify new business opportunities, driving growth in competitive markets.
- Established strong relationships with key clients, fostering customer loyalty and repeat business.
Sales Manager
Sterling Inc. Kay/Shaw Jewelers
Uniontown, PA
1991 - 2004
- Developed and implemented sales strategies to enhance market share and customer engagement.
- Led cross-functional teams to achieve revenue targets and improve overall sales performance.
- Analyzed market trends to inform strategic decision-making and optimize product offerings.
- Mentored junior sales representatives, fostering professional growth and improving team effectiveness.
- Conducted regular performance reviews, identifying areas for improvement and implementing corrective actions.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Education
Computer Certification -
Douglas Education Center
Uniontown, PAHigh School Diploma - Business Administration And Management
Connellsville Senior High School
Connellsville, PA1993
Skills
- Team management
- Complaint resolution
- Full service restaurant background
- Customer service
- Reliable and responsible
Timeline
Home Care Provider
Angels On Call Homecare
11.2023 - Current
Substitute Paraprofessional
Laurel Highlands School District
2018 - 2023
Restaurant Manager
Dimarco’s Bistro
2013 - 2018
Advertising Account Manager
Herald Standard
2009 - 2011
Direct Sales Manager
Atlantic Broadband
2004 - 2008
Sales Manager
Sterling Inc. Kay/Shaw Jewelers
1991 - 2004
Computer Certification -
Douglas Education Center
High School Diploma - Business Administration And Management
Connellsville Senior High School