Melissa Leary-Ehrhardt
Holley
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed to running a healthy and happy team environment within my workplace. Dedicated to personal and professional growth within the company I commit to.
Organized Office Manager known for productive and efficient task completion. Specialize in team leadership, workflow optimization, and administrative management. Excel in communication, problem-solving, and adaptability to drive office efficiency and support company objectives.
Overview
3
3
years of professional experience
Work History
Home Care Provider
Trusted Choice
Rochester
10.2023 - Current
- Provided compassionate care to clients in their homes.
- Assisted clients with daily living activities and personal hygiene.
- Administered medications as prescribed by healthcare professionals.
- Collaborated with family members to discuss care plans and needs.
- Ensured a safe and clean environment for clients at all times.
- Communicated effectively with healthcare teams regarding client conditions.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Followed care plan and directions to administer medications.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
- Assessed home environment for potential safety hazards or risks to the client's well-being.
- Managed client's schedule of doctor's appointments, therapies.
- Ensured compliance with all laws governing home health care services.
Office Manager
Ridgeway Sunoco
Rochester
06.2022 - 10.2023
- Managed daily office operations and maintained efficient workflow at Ridgeway Sunoco.
- Coordinated schedules and appointments for staff to optimize productivity.
- Maintained inventory records and ordered supplies to ensure availability.
- Created effective methods to more efficiently complete daily tasks.
- Implemented filing systems to organize documents and improve accessibility.
- Communicated with customers to address inquiries and resolve issues promptly.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Coordinated with drivers to optimize delivery routes and schedules.
- Analyzed logistical challenges to improve overall dispatch performance and reliability.
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Ensured all vehicles were equipped with necessary tools prior to departure from warehouse.
- Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
- Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
Education
Associate of Arts - Business Administration And Management
Monroe Community College
Rochester, NYSkills
- Customer service
- Office management
- Care coordination
- Effective communication
- Dispatch management
- Team management
Timeline
Home Care Provider
Trusted Choice
10.2023 - Current
Office Manager
Ridgeway Sunoco
06.2022 - 10.2023
Associate of Arts - Business Administration And Management
Monroe Community College