Jean B Smith
Waukegan
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
13
13
years of professional experience
Work History
Sales Specialist
Grainger
11.2019 - Current
- Assist in training and coaching new warehouse associates.
- Streamlined customer experience and order lifecycle in fast-paced sales floor
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Negotiated prices, terms of sales and service agreements.
- Opened and operated Grainger’s on-site store at the U.S. Navy base
Warehouse Manager
Zoro ( Grainger Subsidiary)
05.2018 - 12.2023
- Built warehouse operations from scratch: layout, logistics flow, staffing, and compliance
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Collaborated with manufacturing and supply chain management.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
Assistant Sales Manager
Acceptance Now
03.2013 - 04.2018
- Opened and operated on-site at store location
- Sales growth via upselling business to customer
- Assisted customer in loans and optional insurance through out the company.
- customer service excellence
- Maximize sales opportunities , Take ownership and lead by example with all sales.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Forklift Operator -
04.2025
High School Diploma - undefined
Harper College
Palatine, IL01.2013
Skills
- NetSuite
- SAP
- Service Desk
- Microsoft Office
- Google Suite
- Leadership & Process
- Client Retention
- Able to lift over 75 lbs
- Proper handling of hazardous materials
- Fork lift certified
Timeline
Sales Specialist
Grainger
11.2019 - Current
Warehouse Manager
Zoro ( Grainger Subsidiary)
05.2018 - 12.2023
Assistant Sales Manager
Acceptance Now
03.2013 - 04.2018
High School Diploma - undefined
Harper College