Jean Carlos Fernandes Escorcia

• Positioned animals for diagnostic imaging such as x-rays and scans.
• Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
• Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Provided primary customer support to internal and external customers.

Was responsible for hygienic care of the animal environment; especially nursery.

Aided in feeding of juveniles and adults of select species of animals that were brought into center

Aided in preparation of dietary supplements

• Edited and proofread legal documents to verify accuracy.
• Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
• Monitored changes in laws, regulations and other legal matters to keep firm compliant with requirements.

• Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
• Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
• Kept animal coats clean and healthy with regular washing, grooming, and trimming.

• Supervised department employees
• Organized different activities for successful integration of each student