Jean Elie Saget
Port Saint Lucie,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Smart professional with thorough understanding of various languages to fluently interpret and translate. Conveys intended messages accurately and reliably. Well-versed in interpretation and translation tools and services.
Overview
9
9
years of professional experience
Work History
Interpreter
Convergys
Tamarac Fl
12.2017 - 12.2024
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
Translator and Interpreter
Teleperformance
Fort Lauderdale, FL
01.2017 - 12.2024
- Translated documents from English to Creole/French.
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
- Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.
Customer Relations Representative
Teleperformance USA
12.2015 - 12.2023
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
- Reduced response time by implementing efficient processes for handling customer requests and concerns.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Education
Bachelor Of Applied Science - Information Technology
Palm Beach State College
Lake Worth, FLAssociate Of Arts - Communication Design
Broward College
Fort Lauderdale, FL12.2019
Skills
- Fluent bilingualism
- Client support
- Professional ethics
- Client confidentiality
Accomplishments
- Resolved product issue through consumer testing.
Affiliations
- American Society of Safety Professionals
- Association of Information Technology Professionals
Languages
French
Native or Bilingual
Creole
Native or Bilingual
Timeline
Interpreter
Convergys
12.2017 - 12.2024
Translator and Interpreter
Teleperformance
01.2017 - 12.2024
Customer Relations Representative
Teleperformance USA
12.2015 - 12.2023
Bachelor Of Applied Science - Information Technology
Palm Beach State College
Associate Of Arts - Communication Design
Broward College